Difference between revisions of "AU - Aftersales1"
From crazysales
(Created page with "==Account== * Ask for order details AU<br/> * Cancel Order (eBay)<br/> * Cancel Order Crazysales<br/> * Expired Unpaid Orders (AU)<br/> * Cancelled Order / D...") |
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Revision as of 15:55, 8 May 2025
Contents
Account
- Ask for order details AU
- Cancel Order (eBay)
- Cancel Order Crazysales
- Expired Unpaid Orders (AU)
- Cancelled Order / Duplicate Order - Crazysales Issue
- Expired Unpaid Orders (AU)
- How to check Order History for Customers
- Change items / Cancel order after payment confirmed AU
- Change address AU
- Change address after order sent AU
- eBay Discount Code Issue After Payment
- Discount Applied on eBay Payout
- Why postage changed - Crazysales Issue
- Why courier changed - Crazysales Issue
- Presale/Pre-Order (AU)
Delivery
- Delivery via Australia Post
- Delivery via Fastway/Aramex
- Delivery via Toll/ECOM
- Delivery (Toll-EIZ) GOPAK & VFANG
- Delivery via Regular Mail AU
- Delivery via International Registered Post
- Delivery via International Registered (SFC) AU
- Delivery via International Registered (Equick) AU
- Delivery via CouriersPlease
- Delivery via DPEX
- Delivery via ALLIED EXPRESS
- Delivery via HUNTER EXPRESS (Hunter-TIG)
- Delivery via HUNTER EXPRESS (Hunter-EIZ)
- Delivery via HUNTER EXPRESS (VFANG)
- Delivery via DIRECT FREIGHT EXPRESS
- Delivery via FAST HORSE EXPRESS
- Delivery via iCumulus
- Delivery via Sendle
- Delivery via Kinisi Transport
- Delivery via Shippit
- Delivery via Team Global Express (VFANG)
- Authority to Leave (ATL) note AU
- Redirection - AU
- Australia Post (Safe Drop)
- Notice to Collect Parcel at LPO
- VFANG Items - No Tracking Number
- Delivery Upstairs
- Request for a Call before Delivery AU
- Non-Delivery Claims After 45 Days - AU
- Lost (eBay Oz-auction/Crazysales)
Change of Mind
- Change of mind -Crazysales
- Change of mind -Vincent Fang Items
- Change of mind -Catch/Kogan/Mydeal/MySale
- Change of mind -Bunnings/Woolworths
- Change of mind -eBay
- Change of Mind - Harvey Norman
- Refuse item (Change of Mind - AU)
Product Issue
- Ask for more details / proof AU
- Missing Part - Pictures & part’s number AU
- Why need photos/videos
- Package damage AU
- Wrong item sent AU
- Case forwarded to technical team / purchasers AU
Resolution
- Refund No Return with Disposal Picture AU
- Replacement No Return with Disposal Picture AU
- Refund without sending the faulty item back --CrazyPoints
- Refund without sending the faulty item back money back AU
- Not affect main function, offer compensation AU
- Parcel point return
- Hunter Express returns for replacement to customer
- Hunter Express returns for refund to customer
- Hunter Express Pickup Request to ECOM
- Quotation for repair AU
- Compensation for Minor Damages AU
- Part replacement AU
- Item Unit replacement AU
- More to Pay AU
- Refund via PayPal AU
- Refund via BPAY
- Request for Bank Details - AU
- Out of warranty AU
Other
- Over TAT (Delayed Reply)
- Email not Received
- No reply (Awaiting reply tickets)
- Emails already handled/resolved via Chat/Call
- PayPal Invoice Sent
- 15 A Power Plug / 15A SAA certified plug
- Feedback Request eBay
- Feedback (Resolved Issue)
- Product Review AU
