Delivery via DPEX

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Thank you for your purchase. Upon checking, we found out that your order was dispatched on xxxx via DPEX with tracking number xxxx.

For tracking information, please visit: https://www.dpex.com/Tools-And-Applications/Track-And-Trace or contact DPEX on 13 15 31.

As specified on our listing page, this item is an authentic parallel-import and items will be shipped from our supplier's warehouse and may take 1 to 2 days processing after payment confirmation. Parcel will may take 4 to 10 working days for delivery.

Since it's still within the delivery time frame, it would be much appreciated if you wait for a few more days. In case your item is not delivered by xxxdatexxx, please feel free to get back to us immediately. We will follow it up for you. Thank you very much for your understanding and patience.


Customer Service Remarks:

Issue Type: Courier/Delivery
Task Category: xxxx
Reference: xxxx
Resolution/Recommendation: Latest tracking update: xxxx, Advised ETA: xxxxx


Sample Customer Service Remarks:

Issue Type: Courier/Delivery
 Task Category: Kayako Ticket
 Reference: BAC-123-23456
 Resolution/Recommendation: Latest tracking update: Picked up from sender 09/10/2024, Advised ETA: 16/10/2024


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