Recall template for Dog Pools

Hi,

Thank you for shopping with us!

We, the management of Ausway Pacific PTY LTD, would like to inform you about the product safety recall on the pet sprinkler fun mat and fun dog pool as published at https://www.productsafety.gov.au/search-consumer-product-recalls/pet-sprinkler-fun-mat-and-fun-dog-pool

In this case, please stop using the product immediately and securely pack it back to its original packaging or use a different box to pack.

Please indicate your return authorization code 'RA-xxx' near the sender address so that we can recognize your parcel more easily and proceed in sending the item back to us at the address shown below:

2/5 Brear St, Springvale, VIC 3171

Kindly provide us with your return tracking information so that we can immediately locate the whereabouts of your parcel. Once we receive the item, we will process your full refund of xxx via your original payment method. Please provide your bank details so that we can do a direct bank transfer in case your original payment method expires.

Please accept our sincerest apology in regard to this incident. We will endeavour to take all measures necessary in order to prevent this from happening again.

Looking forward to hearing from you soon.

Kind Regards,

Ausway Pacific PTY LTD