Missing Part - Pictures & part’s number AU
- Missing Part/s:
We are sorry to hear about the missing part/s. In this case, in order to assist you further, it would be much appreciated if you can confirm if you have received the box/es unopened and undamaged. To specify the missing part/s, kindly reply to this email with a photo of the manual with the missing part/s encircled and confirm the quantity required for each missing part. Once we receive this information, we will be able to correctly assess the problem and make appropriate arrangements to rectify your concern without delay. Also, we can avoid sending the wrong parts.
We appreciate your cooperation on this matter and we look forward to hearing from you again.
- Damaged Part/s:
We are sorry to hear about the damaged part/s. In this case, in order to assist you further, it would be much appreciated if you can confirm if you have received the box/es unopened and undamaged. Also kindly reply to this email with a photo of the manual with the damaged part/s encircled. Please also specify the quantity required for each damaged part. Once we receive this information, we will be able to correctly assess the problem and make appropriate arrangements to rectify your concern without delay. Also, we can avoid sending the wrong parts.
We appreciate your cooperation on this matter and we look forward to hearing from you again.
- VFANG ITEM MISSING/DAMAGED PART/S:
We are sorry to hear about the issue. In this case, in order to assist you further, it would be much appreciated if you can confirm if you have received the box/es unopened and undamaged. Also, kindly reply to this email with a photo of each the following:
1. Actual items you got
2. Model number printed on the box
3. The package with a postal label on it
4. Assembly manual with the damaged/missing part/s encircled
Furthermore, please specify the quantity required for each part that needs replacement. Once we receive this information, we will be able to correctly assess the problem and make appropriate arrangements to rectify your concern without delay.
We appreciate your cooperation on this matter and we look forward to hearing from you again.
Customer Service Remarks:
Issue Type: xxxx
Task Category: xxxx
Reference: xxxx
Resolution/Recommendation: xxIssuexx, xxResolutionxx
Sample Customer Service Remarks:
Issue Type: Missing Part/s
Task Category: Kayako Ticket
Reference: BAC-123-23456
Resolution/Recommendation: missing some panels, asked cx to send photo of manual with missing parts highlighted
