Difference between revisions of "After-sales"

Revision as of 14:34, 5 September 2023

• Ask for order details AU
  
• Cancelled Order / Duplicate Order - Crazysales Issue
  
• Expired Unpaid Orders (AU)
  
• How to check Order History for Customers
  
• Change items / Cancel order after payment confirmed AU
  
• Change address AU
  
• Change address after order sent AU
  
• eBay Discount Code Issue After Payment
  
• Authority to Leave (ATL) note AU
  
• Redirection - AU
  
• Delivery via Australia Post
  
• Delivery via Fastway/Aramex
  
• Delivery via Toll/ECOM
  
• Delivery (Toll-EIZ) GOPAK & VFANG
  
• Delivery via Regular Mail AU
  
• Delivery via International Registered Post
  
• Delivery via DPEX
  
• Delivery via ALLIED EXPRESS
  
• Delivery via HUNTER EXPRESS (Hunter-TIG)
  
• Delivery via HUNTER EXPRESS (Hunter-EIZ)
  
• Delivery via HUNTER EXPRESS (VFANG)
  
• Delivery via DIRECT FREIGHT EXPRESS
  
• Delivery via FAST HORSE EXPRESS
  
• Delivery via iCumulus
  
• Delivery via Sendle
  
• Australia Post (Safe Drop)
  
• Why postage changed - Crazysales Issue
  
• Why courier changed - Crazysales Issue
  
• Notice to Collect Parcel at LPO
  
• VFANG Items - No Tracking Number
  
• Delivery Upstairs
  
• Request for a Call before Delivery AU
  
• Non-Delivery Claims After 45 Days - AU
  
• Lost (eBay Oz-auction/Crazysales)
  
• Change of mind -Crazysales
  
• Change of mind -Vincent Fang Items
  
• Change of mind -Catch/Kogan/Mydeal/MySale
  
• Change of mind -eBay
  
• Refuse item (Change of Mind - AU)
  
• Ask for more details / proof AU
  
• Missing Part - Pictures & part’s number AU
  
• Why need photos/videos
  
• Package damage AU
  
• Wrong item sent AU
  
• Case forwarded to technical team / purchasers AU
  
• Refund No Return with Disposal Picture AU
  
• Replacement No Return with Disposal Picture AU
  
• Refund without sending the faulty item back --CrazyPoints
  
• Refund without sending the faulty item back money back AU
  
• Not affect main function, offer compensation AU
  
• Parcel point return
  
• Hunter Express returns for replacement to customer
  
• Hunter Express returns for refund to customer
  
• Hunter Express Pickup Request to ECOM
  
• Quotation for repair AU
  
• Compensation for Minor Damages AU
  
• Part replacement AU
  
• Item Unit replacement AU
  
• More to Pay AU
  
• Refund via PayPal AU
  
• Refund via BPAY
  
• Request for Bank Details - AU
  
• Out of warranty AU
  
• No reply (Awaiting reply tickets)
  
• Emails already handled/resolved via Chat/Call
  
• Feedback (Resolved Issue)
  
• PayPal Invoice Sent
  
• 15 A Power Plug / 15A SAA certified plug
  
• Email not Received
  
• Product Review AU
  
• Over TAT (Delayed Reply)
  
• Discount Applied on eBay Payout
  
• Presale/Pre-Order (AU)
  
• Recall template for TB80 series
  
• Upsell template for OZ Auction
  
• Feedback Request eBay