Difference between revisions of "After-sales"

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01. [[Ask for order detailse]]<br/>
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* [[Ask for order details AU]]<br/>
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02. [[Cancelled Order / Duplicate Order - Crazysales Issue]]<br/>
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* [[Cancelled Order / Duplicate Order - Crazysales Issue]]<br/>
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03. [[Change items / Cancel order after payment confirmed]]<br/>
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* [[Expired Unpaid Orders (AU)]]<br>
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04. [[PayPal payment to wrong account]]<br/>
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* [[How to check Order History for Customers]]<br>
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05. [[Why postage changed - Crazysales Issue]]<br/>
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* [[Change items / Cancel order after payment confirmed AU]]<br/>
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06. [[Why courier changed - Crazysales Issue]]<br/>
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* [[Change address AU]]<br/>
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07. [[Delivery (Australia Post)]]<br/>
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* [[Change address after order sent AU]]<br/>
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08. [[Delivery via FastWay]]<br/>
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* [[eBay Discount Code Issue After Payment]]<br/>
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09. [[Delivery (Toll IPEC)]]<br/>
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* [[Authority to Leave (ATL) note AU]]<br/>
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10. [[Delivery (Regular Mail)]]<br/>
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* [[Redirection - AU]]<br/>
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11. [[Delivery via International Registered Post (UBI / ChinaBrands)]]<br/>
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* [[Delivery via Australia Post]]<br/>
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12. [[Delivery via DPEX]]<br/>
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* [[Delivery via Fastway/Aramex]]<br/>
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13. [[ALLIED EXPRESS tracking]]<br/>
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* [[Delivery via Toll/ECOM]]<br/>
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14. [[HUNTER EXPRESS tracking]]<br/>
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* [[Delivery (Toll-EIZ) GOPAK & VFANG]]<br/>
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15. [[DIRECT FREIGHT tracking]]<br/>
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* [[Delivery via Regular Mail AU]]<br/>
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16. [[Australia Post (Safe Drop)]]<br/>
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* [[Delivery via International Registered Post]]<br/>
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17. [[Change address after order sent]]<br/>
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* [[Delivery via International Registered (UBI) AU]]<br/>
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18. [[Authority to Leave (ATL) note]]<br/>
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* [[Delivery via International Registered (SFC) AU]]<br/>
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19. [[Redirection (Fastway)]]<br/>
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* [[Delivery via International Registered (Equick) AU]]<br/>
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20. [[Redirection (Toll)]]<br/>
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* [[Delivery via International Registered (4PX) AU]]<br/>
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21. [[Request for a Call before Delivery]]<br>
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* [[Delivery via International Registered (YunExpress) AU]]<br/>
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22. [[Lost (eBay Oz-auction/Crazysales)]]<br/>
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* [[Delivery via CouriersPlease]]<br/>
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23. [[Change of mind -Crazysales]]<br/>
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* [[Delivery via DPEX]]<br/>
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24. [[Change of mind -Vincent Fang Items]]<br/>
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* [[Delivery via ALLIED EXPRESS]]<br/>
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25. [[Change of mind -Catch/Kogan/Mydeal]]<br/>
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* [[Delivery via HUNTER EXPRESS (Hunter-TIG)]]<br/>
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26. [[Change of mind -eBay]]<br/>
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* [[Delivery via HUNTER EXPRESS (Hunter-EIZ)]]<br/>
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27. [[Refuse item (Change of Mind - AU)]]<br/>
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* [[Delivery via HUNTER EXPRESS (VFANG)]]<br/>
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28. [[Ask for more details]]<br/>
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* [[Delivery via DIRECT FREIGHT EXPRESS]]<br/>
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29. [[Pictures & part’s number]] (Missing parts)<br/>
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* [[Delivery via FAST HORSE EXPRESS]]<br/>
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30. [[Why need photos/videos]]<br/>
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* [[Delivery via iCumulus]]<br/>
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31. [[Package damage]]<br/>
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* [[Delivery via Sendle]]<br/>
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32. [[Wrong item sent]]<br/>
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* [[Delivery via Kinisi Transport]]<br/>
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33. [[Refund without sending the faulty item back --CrazyPoints]]<br/>
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* [[Delivery via Shippit]]<br/>
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34. [[Refund without sending the faulty item back  money back]]<br/>
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* [[Delivery via Team Global Express (VFANG)]]<br/>
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35. [[Not affect main function, offer compensation]]<br/>
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* [[Delivery (TNT-EIZ) AU]]<br/>
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36. [[Parcel point return]]<br/>
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* [[Australia Post (Safe Drop)]]<br/>
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37. [[TIG returns for replacement]] to customer<br/>
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* [[Why postage changed - Crazysales Issue]]<br/>
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38. [[TIG returns for refund]] to customer<br/>
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* [[Why courier changed - Crazysales Issue]]<br/>
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39. [[TIG Return (Arranging pick up)]] to TIG<br/>
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* [[Notice to Collect Parcel at LPO]]<br/>
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40. [[Quotation for repair]]<br/>
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* [[VFANG Items - No Tracking Number]]<br>
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41. [[Defective / Damaged / Faulty items]]<br/>
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* [[Delivery Upstairs]]<br>
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42. [[Part replacement]]<br/>
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* [[Request for a Call before Delivery AU]]<br>
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43. [[Unit replacement]]<br/>
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* [[Non-Delivery Claims After 45 Days - AU]]<br/>
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44. [[More to Pay]]<br/>
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* [[Lost (eBay Oz-auction/Crazysales)]]<br/>
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45. [[Refund via PayPal]]<br/>
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* [[Change of mind -Crazysales]]<br/>
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46. [[Refund via BPAY ]]<br/>
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* [[Change of mind -Vincent Fang Items]]<br/>
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47. [[Feedback (Resolved Issue)]]<br/>
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* [[Change of mind -Catch/Kogan/Mydeal/MySale]]<br/>
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48. [[Upsell template for OZ Auction]]<br/>
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* [[Change of mind -Bunnings/Woolworths]]<br/>
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49. [[No reply (Awaiting reply tickets)]]<br/>
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* [[Change of mind -eBay]]<br/>
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50. [[Recall template for TB80 series ]]<br/>
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* [[Change of Mind - Harvey Norman]]<br/>
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51. [[Emails already handled/resolved via Chat/Call]]<br>
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* [[Refuse item (Change of Mind - AU)]]<br/>
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52. [[PayPal Invoice Sent]]<br>
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* [[Ask for more details / proof AU]]<br/>
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53. [[Out of warranty]]<br>
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* [[Missing Part - Pictures & part’s number AU]]<br/>
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54. [[VFANG Items - No Tracking Number]]<br>
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* [[Why need photos/videos]]<br/>
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55. [[15 A Power Plug / 15A SAA certified plug]]
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* [[Package damage AU]]<br/>
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* [[Wrong item sent AU]]<br/>
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* [[Case forwarded to technical team / purchasers AU]]<br/>
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* [[Refund No Return with Disposal Picture AU]]<br/>
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* [[Replacement No Return with Disposal Picture AU]]<br/>
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* [[Refund without sending the faulty item back --CrazyPoints]]<br/>
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* [[Refund without sending the faulty item back  money back AU]]<br/>
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* [[Not affect main function, offer compensation AU]]<br/>
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* [[Parcel point return]]<br/>
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* [[Hunter Express returns for replacement]] to customer<br/>
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* [[Hunter Express returns for refund]] to customer<br/>
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* [[Hunter Express Pickup Request]] to ECOM<br/>
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* [[Quotation for repair AU]]<br/>
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* [[Compensation for Minor Damages AU]]<br/>
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* [[Part replacement AU]]<br/>
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* [[Item Unit replacement AU]]<br/>
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* [[More to Pay AU]]<br/>
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* [[Refund via PayPal AU]]<br/>
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* [[Refund via BPAY ]]<br/>
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* [[Request for Bank Details - AU]]<br>
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* [[Out of warranty AU]]<br>
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* [[No reply (Awaiting reply tickets)]]<br/>
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* [[Emails already handled/resolved via Chat/Call]]<br>
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* [[Feedback (Resolved Issue)]]<br/>
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* [[PayPal Invoice Sent]]<br>
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* [[15 A Power Plug / 15A SAA certified plug]]<br>
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* [[Email not Received]]<br>
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* [[Product Review AU]]<br>
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* [[Over TAT (Delayed Reply)]]<br>
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* [[Discount Applied on eBay Payout]]<br>
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* [[Presale/Pre-Order (AU)]]<br>
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* [[Recall template for TB80 series ]]<br/>
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* [[Upsell template for OZ Auction]]<br/>
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* [[Feedback Request eBay]]<br/>

Latest revision as of 09:54, 7 August 2025

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