Difference between revisions of "After-sales"
From crazysales
| (28 intermediate revisions by 2 users not shown) | |||
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* [[Ask for order details AU]]<br/> | * [[Ask for order details AU]]<br/> | ||
* [[Cancelled Order / Duplicate Order - Crazysales Issue]]<br/> | * [[Cancelled Order / Duplicate Order - Crazysales Issue]]<br/> | ||
| + | * [[Expired Unpaid Orders (AU)]]<br> | ||
| + | * [[How to check Order History for Customers]]<br> | ||
* [[Change items / Cancel order after payment confirmed AU]]<br/> | * [[Change items / Cancel order after payment confirmed AU]]<br/> | ||
* [[Change address AU]]<br/> | * [[Change address AU]]<br/> | ||
* [[Change address after order sent AU]]<br/> | * [[Change address after order sent AU]]<br/> | ||
| + | * [[eBay Discount Code Issue After Payment]]<br/> | ||
* [[Authority to Leave (ATL) note AU]]<br/> | * [[Authority to Leave (ATL) note AU]]<br/> | ||
* [[Redirection - AU]]<br/> | * [[Redirection - AU]]<br/> | ||
| Line 13: | Line 16: | ||
* [[Delivery via Regular Mail AU]]<br/> | * [[Delivery via Regular Mail AU]]<br/> | ||
* [[Delivery via International Registered Post]]<br/> | * [[Delivery via International Registered Post]]<br/> | ||
| + | * [[Delivery via International Registered (UBI) AU]]<br/> | ||
| + | * [[Delivery via International Registered (SFC) AU]]<br/> | ||
| + | * [[Delivery via International Registered (Equick) AU]]<br/> | ||
| + | * [[Delivery via International Registered (4PX) AU]]<br/> | ||
| + | * [[Delivery via International Registered (YunExpress) AU]]<br/> | ||
| + | * [[Delivery via CouriersPlease]]<br/> | ||
* [[Delivery via DPEX]]<br/> | * [[Delivery via DPEX]]<br/> | ||
* [[Delivery via ALLIED EXPRESS]]<br/> | * [[Delivery via ALLIED EXPRESS]]<br/> | ||
| Line 19: | Line 28: | ||
* [[Delivery via HUNTER EXPRESS (VFANG)]]<br/> | * [[Delivery via HUNTER EXPRESS (VFANG)]]<br/> | ||
* [[Delivery via DIRECT FREIGHT EXPRESS]]<br/> | * [[Delivery via DIRECT FREIGHT EXPRESS]]<br/> | ||
| + | * [[Delivery via FAST HORSE EXPRESS]]<br/> | ||
* [[Delivery via iCumulus]]<br/> | * [[Delivery via iCumulus]]<br/> | ||
| + | * [[Delivery via Sendle]]<br/> | ||
| + | * [[Delivery via Kinisi Transport]]<br/> | ||
| + | * [[Delivery via Shippit]]<br/> | ||
| + | * [[Delivery via Team Global Express (VFANG)]]<br/> | ||
| + | * [[Delivery (TNT-EIZ) AU]]<br/> | ||
* [[Australia Post (Safe Drop)]]<br/> | * [[Australia Post (Safe Drop)]]<br/> | ||
* [[Why postage changed - Crazysales Issue]]<br/> | * [[Why postage changed - Crazysales Issue]]<br/> | ||
* [[Why courier changed - Crazysales Issue]]<br/> | * [[Why courier changed - Crazysales Issue]]<br/> | ||
| + | * [[Notice to Collect Parcel at LPO]]<br/> | ||
* [[VFANG Items - No Tracking Number]]<br> | * [[VFANG Items - No Tracking Number]]<br> | ||
| + | * [[Delivery Upstairs]]<br> | ||
* [[Request for a Call before Delivery AU]]<br> | * [[Request for a Call before Delivery AU]]<br> | ||
| + | * [[Non-Delivery Claims After 45 Days - AU]]<br/> | ||
* [[Lost (eBay Oz-auction/Crazysales)]]<br/> | * [[Lost (eBay Oz-auction/Crazysales)]]<br/> | ||
* [[Change of mind -Crazysales]]<br/> | * [[Change of mind -Crazysales]]<br/> | ||
* [[Change of mind -Vincent Fang Items]]<br/> | * [[Change of mind -Vincent Fang Items]]<br/> | ||
* [[Change of mind -Catch/Kogan/Mydeal/MySale]]<br/> | * [[Change of mind -Catch/Kogan/Mydeal/MySale]]<br/> | ||
| + | * [[Change of mind -Bunnings/Woolworths]]<br/> | ||
* [[Change of mind -eBay]]<br/> | * [[Change of mind -eBay]]<br/> | ||
| + | * [[Change of Mind - Harvey Norman]]<br/> | ||
* [[Refuse item (Change of Mind - AU)]]<br/> | * [[Refuse item (Change of Mind - AU)]]<br/> | ||
* [[Ask for more details / proof AU]]<br/> | * [[Ask for more details / proof AU]]<br/> | ||
| Line 37: | Line 57: | ||
* [[Wrong item sent AU]]<br/> | * [[Wrong item sent AU]]<br/> | ||
* [[Case forwarded to technical team / purchasers AU]]<br/> | * [[Case forwarded to technical team / purchasers AU]]<br/> | ||
| + | * [[Refund No Return with Disposal Picture AU]]<br/> | ||
| + | * [[Replacement No Return with Disposal Picture AU]]<br/> | ||
* [[Refund without sending the faulty item back --CrazyPoints]]<br/> | * [[Refund without sending the faulty item back --CrazyPoints]]<br/> | ||
* [[Refund without sending the faulty item back money back AU]]<br/> | * [[Refund without sending the faulty item back money back AU]]<br/> | ||
| Line 51: | Line 73: | ||
* [[Refund via PayPal AU]]<br/> | * [[Refund via PayPal AU]]<br/> | ||
* [[Refund via BPAY ]]<br/> | * [[Refund via BPAY ]]<br/> | ||
| − | * [[ | + | * [[Request for Bank Details - AU]]<br> |
| + | * [[Out of warranty AU]]<br> | ||
* [[No reply (Awaiting reply tickets)]]<br/> | * [[No reply (Awaiting reply tickets)]]<br/> | ||
| − | |||
* [[Emails already handled/resolved via Chat/Call]]<br> | * [[Emails already handled/resolved via Chat/Call]]<br> | ||
| − | |||
| − | |||
* [[Feedback (Resolved Issue)]]<br/> | * [[Feedback (Resolved Issue)]]<br/> | ||
| + | * [[PayPal Invoice Sent]]<br> | ||
* [[15 A Power Plug / 15A SAA certified plug]]<br> | * [[15 A Power Plug / 15A SAA certified plug]]<br> | ||
| − | |||
* [[Email not Received]]<br> | * [[Email not Received]]<br> | ||
| − | |||
* [[Product Review AU]]<br> | * [[Product Review AU]]<br> | ||
* [[Over TAT (Delayed Reply)]]<br> | * [[Over TAT (Delayed Reply)]]<br> | ||
* [[Discount Applied on eBay Payout]]<br> | * [[Discount Applied on eBay Payout]]<br> | ||
| − | |||
* [[Presale/Pre-Order (AU)]]<br> | * [[Presale/Pre-Order (AU)]]<br> | ||
| + | * [[Recall template for TB80 series ]]<br/> | ||
| + | * [[Upsell template for OZ Auction]]<br/> | ||
| + | * [[Feedback Request eBay]]<br/> | ||
Latest revision as of 09:54, 7 August 2025
- Ask for order details AU
- Cancelled Order / Duplicate Order - Crazysales Issue
- Expired Unpaid Orders (AU)
- How to check Order History for Customers
- Change items / Cancel order after payment confirmed AU
- Change address AU
- Change address after order sent AU
- eBay Discount Code Issue After Payment
- Authority to Leave (ATL) note AU
- Redirection - AU
- Delivery via Australia Post
- Delivery via Fastway/Aramex
- Delivery via Toll/ECOM
- Delivery (Toll-EIZ) GOPAK & VFANG
- Delivery via Regular Mail AU
- Delivery via International Registered Post
- Delivery via International Registered (UBI) AU
- Delivery via International Registered (SFC) AU
- Delivery via International Registered (Equick) AU
- Delivery via International Registered (4PX) AU
- Delivery via International Registered (YunExpress) AU
- Delivery via CouriersPlease
- Delivery via DPEX
- Delivery via ALLIED EXPRESS
- Delivery via HUNTER EXPRESS (Hunter-TIG)
- Delivery via HUNTER EXPRESS (Hunter-EIZ)
- Delivery via HUNTER EXPRESS (VFANG)
- Delivery via DIRECT FREIGHT EXPRESS
- Delivery via FAST HORSE EXPRESS
- Delivery via iCumulus
- Delivery via Sendle
- Delivery via Kinisi Transport
- Delivery via Shippit
- Delivery via Team Global Express (VFANG)
- Delivery (TNT-EIZ) AU
- Australia Post (Safe Drop)
- Why postage changed - Crazysales Issue
- Why courier changed - Crazysales Issue
- Notice to Collect Parcel at LPO
- VFANG Items - No Tracking Number
- Delivery Upstairs
- Request for a Call before Delivery AU
- Non-Delivery Claims After 45 Days - AU
- Lost (eBay Oz-auction/Crazysales)
- Change of mind -Crazysales
- Change of mind -Vincent Fang Items
- Change of mind -Catch/Kogan/Mydeal/MySale
- Change of mind -Bunnings/Woolworths
- Change of mind -eBay
- Change of Mind - Harvey Norman
- Refuse item (Change of Mind - AU)
- Ask for more details / proof AU
- Missing Part - Pictures & part’s number AU
- Why need photos/videos
- Package damage AU
- Wrong item sent AU
- Case forwarded to technical team / purchasers AU
- Refund No Return with Disposal Picture AU
- Replacement No Return with Disposal Picture AU
- Refund without sending the faulty item back --CrazyPoints
- Refund without sending the faulty item back money back AU
- Not affect main function, offer compensation AU
- Parcel point return
- Hunter Express returns for replacement to customer
- Hunter Express returns for refund to customer
- Hunter Express Pickup Request to ECOM
- Quotation for repair AU
- Compensation for Minor Damages AU
- Part replacement AU
- Item Unit replacement AU
- More to Pay AU
- Refund via PayPal AU
- Refund via BPAY
- Request for Bank Details - AU
- Out of warranty AU
- No reply (Awaiting reply tickets)
- Emails already handled/resolved via Chat/Call
- Feedback (Resolved Issue)
- PayPal Invoice Sent
- 15 A Power Plug / 15A SAA certified plug
- Email not Received
- Product Review AU
- Over TAT (Delayed Reply)
- Discount Applied on eBay Payout
- Presale/Pre-Order (AU)
- Recall template for TB80 series
- Upsell template for OZ Auction
- Feedback Request eBay
