Difference between revisions of "After-sales"
| Line 33: | Line 33: | ||
32. [[Package damage AU]]<br/> | 32. [[Package damage AU]]<br/> | ||
33. [[Wrong item sent AU]]<br/> | 33. [[Wrong item sent AU]]<br/> | ||
| − | 34. [[Refund without sending the faulty item back --CrazyPoints]]<br/> | + | 34. [[Case forwarded to technical team / purchasers AU]]<br/> |
| − | + | 35. [[Refund without sending the faulty item back --CrazyPoints]]<br/> | |
| − | + | 36. [[Refund without sending the faulty item back money back AU]]<br/> | |
| − | + | 37. [[Not affect main function, offer compensation AU]]<br/> | |
| − | + | 38. [[Parcel point return]]<br/> | |
| − | + | 39. [[TIG returns for replacement]] to customer<br/> | |
| − | + | 40. [[TIG returns for refund]] to customer<br/> | |
| − | + | 41. [[TIG Return (Arranging pick up)]] to TIG<br/> | |
| − | + | 42. [[Quotation for repair AU]]<br/> | |
| − | + | 43. [[Compensation for Minor Damages AU]]<br/> | |
| − | + | 44. [[Part replacement AU]]<br/> | |
| − | + | 45. [[Item Unit replacement AU]]<br/> | |
| − | + | 46. [[More to Pay AU]]<br/> | |
| − | + | 47. [[Refund via PayPal AU]]<br/> | |
| − | + | 48. [[Refund via BPAY ]]<br/> | |
| − | + | 49. [[Feedback (Resolved Issue)]]<br/> | |
| − | + | 50. [[Upsell template for OZ Auction]]<br/> | |
| − | + | 51. [[No reply (Awaiting reply tickets)]]<br/> | |
| − | + | 52. [[Recall template for TB80 series ]]<br/> | |
| − | + | 53. [[Emails already handled/resolved via Chat/Call]]<br> | |
| − | + | 54. [[PayPal Invoice Sent]]<br> | |
| − | + | 55. [[Out of warranty AU]]<br> | |
| − | + | 56. [[VFANG Items - No Tracking Number]]<br> | |
| − | + | 57. [[15 A Power Plug / 15A SAA certified plug]]<br> | |
| − | + | 58. [[Tracking Info Template during COVID-19 (AU)]]<br> | |
| − | + | 59. [[Email not Received]]<br> | |
| − | + | 60. [[Request for Bank Details - AU]]<br> | |
| − | + | 61. [[Product Review AU]]<br> | |
| − | + | 62. [[Over TAT (Delayed Reply)]]<br> | |
| + | 63. [[Discount Applied on eBay Payout]]<br> | ||
Revision as of 21:47, 4 April 2022
01. Ask for order details AU
02. Cancelled Order / Duplicate Order - Crazysales Issue
03. Change items / Cancel order after payment confirmed AU
04. PayPal payment to wrong account AU
05. Why postage changed - Crazysales Issue
06. Why courier changed - Crazysales Issue
07. Delivery via Australia Post
08. Delivery via Fastway/Aramex
09. Delivery via Toll/ECOM
10. Delivery (Toll-EIZ) GOPAK
11. Delivery via Regular Mail AU
12. Delivery via International Registered Post (UBI / ChinaBrands)
13. Delivery via DPEX
14. ALLIED EXPRESS tracking
15. HUNTER EXPRESS tracking
16. DIRECT FREIGHT tracking
17. iCumulus tracking
18. Australia Post (Safe Drop)
19. Change address after order sent AU
20. Authority to Leave (ATL) note AU
21. Redirection - AU
22. Request for a Call before Delivery AU
23. Lost (eBay Oz-auction/Crazysales)
24. Change of mind -Crazysales
25. Change of mind -Vincent Fang Items
26. Change of mind -Catch/Kogan/Mydeal/MySale
27. Change of mind -eBay
28. Refuse item (Change of Mind - AU)
29. Ask for more details / proof AU
30. Missing Part - Pictures & part’s number AU
31. Why need photos/videos
32. Package damage AU
33. Wrong item sent AU
34. Case forwarded to technical team / purchasers AU
35. Refund without sending the faulty item back --CrazyPoints
36. Refund without sending the faulty item back money back AU
37. Not affect main function, offer compensation AU
38. Parcel point return
39. TIG returns for replacement to customer
40. TIG returns for refund to customer
41. TIG Return (Arranging pick up) to TIG
42. Quotation for repair AU
43. Compensation for Minor Damages AU
44. Part replacement AU
45. Item Unit replacement AU
46. More to Pay AU
47. Refund via PayPal AU
48. Refund via BPAY
49. Feedback (Resolved Issue)
50. Upsell template for OZ Auction
51. No reply (Awaiting reply tickets)
52. Recall template for TB80 series
53. Emails already handled/resolved via Chat/Call
54. PayPal Invoice Sent
55. Out of warranty AU
56. VFANG Items - No Tracking Number
57. 15 A Power Plug / 15A SAA certified plug
58. Tracking Info Template during COVID-19 (AU)
59. Email not Received
60. Request for Bank Details - AU
61. Product Review AU
62. Over TAT (Delayed Reply)
63. Discount Applied on eBay Payout
