Difference between revisions of "After-sales"
| Line 3: | Line 3: | ||
02. [[Cancelled Order / Duplicate Order - Crazysales Issue]]<br/> | 02. [[Cancelled Order / Duplicate Order - Crazysales Issue]]<br/> | ||
03. [[Change items / Cancel order after payment confirmed AU]]<br/> | 03. [[Change items / Cancel order after payment confirmed AU]]<br/> | ||
| − | 04. [[PayPal payment to wrong account AU]]<br/> | + | 04. [[Change address AU]]<br/> |
| − | + | 05. [[PayPal payment to wrong account AU]]<br/> | |
| − | + | 06. [[Why postage changed - Crazysales Issue]]<br/> | |
| − | + | 07. [[Why courier changed - Crazysales Issue]]<br/> | |
| − | + | 08. [[Delivery via Australia Post]]<br/> | |
| − | + | 09. [[Delivery via Fastway/Aramex]]<br/> | |
| − | + | 10. [[Delivery via Toll/ECOM]]<br/> | |
| − | + | 11. [[Delivery (Toll-EIZ) GOPAK & VFANG]]<br/> | |
| − | + | 12. [[Delivery via Regular Mail AU]]<br/> | |
| − | + | 13. [[Delivery via International Registered Post]]<br/> | |
| − | + | 14. [[Delivery via DPEX]]<br/> | |
| − | + | 15. [[ALLIED EXPRESS tracking]]<br/> | |
| − | + | 16. [[HUNTER EXPRESS tracking]]<br/> | |
| − | + | 17. [[DIRECT FREIGHT tracking]]<br/> | |
| − | + | 18. [[iCumulus tracking]]<br/> | |
| − | + | 19. [[Australia Post (Safe Drop)]]<br/> | |
| − | + | 20. [[Change address after order sent AU]]<br/> | |
| − | + | 21. [[Authority to Leave (ATL) note AU]]<br/> | |
| − | + | 22. [[Redirection - AU]]<br/> | |
| − | + | 23. [[Request for a Call before Delivery AU]]<br> | |
| − | + | 24. [[Lost (eBay Oz-auction/Crazysales)]]<br/> | |
| − | + | 25. [[Change of mind -Crazysales]]<br/> | |
| − | + | 26. [[Change of mind -Vincent Fang Items]]<br/> | |
| − | + | 27. [[Change of mind -Catch/Kogan/Mydeal/MySale]]<br/> | |
| − | + | 28. [[Change of mind -eBay]]<br/> | |
| − | + | 29. [[Refuse item (Change of Mind - AU)]]<br/> | |
| − | + | 30. [[Ask for more details / proof AU]]<br/> | |
| − | + | 31. [[Missing Part - Pictures & part’s number AU]]<br/> | |
| − | + | 32. [[Why need photos/videos]]<br/> | |
| − | + | 33. [[Package damage AU]]<br/> | |
| − | + | 34. [[Wrong item sent AU]]<br/> | |
| − | + | 35. [[Case forwarded to technical team / purchasers AU]]<br/> | |
| − | + | 36. [[Refund without sending the faulty item back --CrazyPoints]]<br/> | |
| − | + | 37. [[Refund without sending the faulty item back money back AU]]<br/> | |
| − | + | 38. [[Not affect main function, offer compensation AU]]<br/> | |
| − | + | 39. [[Parcel point return]]<br/> | |
| − | + | 40. [[TIG returns for replacement]] to customer<br/> | |
| − | + | 41. [[TIG returns for refund]] to customer<br/> | |
| − | + | 42. [[TIG Return (Arranging pick up)]] to TIG<br/> | |
| − | + | 43. [[Quotation for repair AU]]<br/> | |
| − | + | 44. [[Compensation for Minor Damages AU]]<br/> | |
| − | + | 45. [[Part replacement AU]]<br/> | |
| − | + | 46. [[Item Unit replacement AU]]<br/> | |
| − | + | 47. [[More to Pay AU]]<br/> | |
| − | + | 48. [[Refund via PayPal AU]]<br/> | |
| − | + | 49. [[Refund via BPAY ]]<br/> | |
50. [[Upsell template for OZ Auction]]<br/> | 50. [[Upsell template for OZ Auction]]<br/> | ||
51. [[No reply (Awaiting reply tickets)]]<br/> | 51. [[No reply (Awaiting reply tickets)]]<br/> | ||
| Line 65: | Line 65: | ||
64. [[Expired Unpaid Orders (AU)]]<br> | 64. [[Expired Unpaid Orders (AU)]]<br> | ||
65. [[Presale/Pre-Order (AU)]]<br> | 65. [[Presale/Pre-Order (AU)]]<br> | ||
| + | 66. [[Feedback (Resolved Issue)]]<br/> | ||
Revision as of 10:53, 24 August 2022
01. Ask for order details AU
02. Cancelled Order / Duplicate Order - Crazysales Issue
03. Change items / Cancel order after payment confirmed AU
04. Change address AU
05. PayPal payment to wrong account AU
06. Why postage changed - Crazysales Issue
07. Why courier changed - Crazysales Issue
08. Delivery via Australia Post
09. Delivery via Fastway/Aramex
10. Delivery via Toll/ECOM
11. Delivery (Toll-EIZ) GOPAK & VFANG
12. Delivery via Regular Mail AU
13. Delivery via International Registered Post
14. Delivery via DPEX
15. ALLIED EXPRESS tracking
16. HUNTER EXPRESS tracking
17. DIRECT FREIGHT tracking
18. iCumulus tracking
19. Australia Post (Safe Drop)
20. Change address after order sent AU
21. Authority to Leave (ATL) note AU
22. Redirection - AU
23. Request for a Call before Delivery AU
24. Lost (eBay Oz-auction/Crazysales)
25. Change of mind -Crazysales
26. Change of mind -Vincent Fang Items
27. Change of mind -Catch/Kogan/Mydeal/MySale
28. Change of mind -eBay
29. Refuse item (Change of Mind - AU)
30. Ask for more details / proof AU
31. Missing Part - Pictures & part’s number AU
32. Why need photos/videos
33. Package damage AU
34. Wrong item sent AU
35. Case forwarded to technical team / purchasers AU
36. Refund without sending the faulty item back --CrazyPoints
37. Refund without sending the faulty item back money back AU
38. Not affect main function, offer compensation AU
39. Parcel point return
40. TIG returns for replacement to customer
41. TIG returns for refund to customer
42. TIG Return (Arranging pick up) to TIG
43. Quotation for repair AU
44. Compensation for Minor Damages AU
45. Part replacement AU
46. Item Unit replacement AU
47. More to Pay AU
48. Refund via PayPal AU
49. Refund via BPAY
50. Upsell template for OZ Auction
51. No reply (Awaiting reply tickets)
52. Recall template for TB80 series
53. Emails already handled/resolved via Chat/Call
54. PayPal Invoice Sent
55. Out of warranty AU
56. VFANG Items - No Tracking Number
57. 15 A Power Plug / 15A SAA certified plug
58. Tracking Info Template during COVID-19 (AU)
59. Email not Received
60. Request for Bank Details - AU
61. Product Review AU
62. Over TAT (Delayed Reply)
63. Discount Applied on eBay Payout
64. Expired Unpaid Orders (AU)
65. Presale/Pre-Order (AU)
66. Feedback (Resolved Issue)
