Difference between revisions of "After-sales"
| Line 16: | Line 16: | ||
15. [[HUNTER EXPRESS tracking]]<br/> | 15. [[HUNTER EXPRESS tracking]]<br/> | ||
16. [[DIRECT FREIGHT tracking]]<br/> | 16. [[DIRECT FREIGHT tracking]]<br/> | ||
| − | 17. [[Australia Post (Safe Drop)]]<br/> | + | 17. [[iCumulus tracking]]<br/> |
| − | + | 18. [[Australia Post (Safe Drop)]]<br/> | |
| − | + | 19. [[Change address after order sent AU]]<br/> | |
| − | + | 20. [[Authority to Leave (ATL) note AU]]<br/> | |
| − | + | 21. [[Redirection - AU]]<br/> | |
| − | + | 22. [[Request for a Call before Delivery AU]]<br> | |
| − | + | 23. [[Lost (eBay Oz-auction/Crazysales)]]<br/> | |
| − | + | 24. [[Change of mind -Crazysales]]<br/> | |
| − | + | 25. [[Change of mind -Vincent Fang Items]]<br/> | |
| − | + | 26. [[Change of mind -Catch/Kogan/Mydeal]]<br/> | |
| − | + | 27. [[Change of mind -eBay]]<br/> | |
| − | + | 28. [[Refuse item (Change of Mind - AU)]]<br/> | |
| − | + | 29. [[Ask for more details / proof AU]]<br/> | |
| − | + | 30. [[Missing Part - Pictures & part’s number AU]]<br/> | |
| − | + | 31. [[Why need photos/videos]]<br/> | |
| − | + | 32. [[Package damage AU]]<br/> | |
| − | + | 33. [[Wrong item sent AU]]<br/> | |
| − | + | 34. [[Refund without sending the faulty item back --CrazyPoints]]<br/> | |
| − | + | 35. [[Refund without sending the faulty item back money back AU]]<br/> | |
| − | + | 36. [[Not affect main function, offer compensation AU]]<br/> | |
| − | + | 37. [[Parcel point return]]<br/> | |
| − | + | 38. [[TIG returns for replacement]] to customer<br/> | |
| − | + | 39. [[TIG returns for refund]] to customer<br/> | |
| − | + | 40. [[TIG Return (Arranging pick up)]] to TIG<br/> | |
| − | + | 41. [[Quotation for repair AU]]<br/> | |
| − | + | 42. [[Compensation for Minor Damages AU]]<br/> | |
| − | + | 43. [[Part replacement AU]]<br/> | |
| − | + | 44. [[Item Unit replacement AU]]<br/> | |
| − | + | 45. [[More to Pay AU]]<br/> | |
| − | + | 46. [[Refund via PayPal AU]]<br/> | |
| − | + | 47. [[Refund via BPAY ]]<br/> | |
| − | + | 48. [[Feedback (Resolved Issue)]]<br/> | |
| − | + | 49. [[Upsell template for OZ Auction]]<br/> | |
| − | + | 50. [[No reply (Awaiting reply tickets)]]<br/> | |
| − | + | 51. [[Recall template for TB80 series ]]<br/> | |
| − | + | 52. [[Emails already handled/resolved via Chat/Call]]<br> | |
| − | + | 53. [[PayPal Invoice Sent]]<br> | |
| − | + | 54. [[Out of warranty AU]]<br> | |
| − | + | 55. [[VFANG Items - No Tracking Number]]<br> | |
| + | 56. [[15 A Power Plug / 15A SAA certified plug]]<br> | ||
57. [[Tracking Info Template during COVID-19 (AU)]]<br> | 57. [[Tracking Info Template during COVID-19 (AU)]]<br> | ||
58. [[Email not Received]]<br> | 58. [[Email not Received]]<br> | ||
| Line 60: | Line 61: | ||
60. [[Product Review AU]]<br> | 60. [[Product Review AU]]<br> | ||
61. [[Over TAT (Delayed Reply)]]<br> | 61. [[Over TAT (Delayed Reply)]]<br> | ||
| − | |||
Revision as of 13:05, 29 November 2021
01. Ask for order details AU
02. Cancelled Order / Duplicate Order - Crazysales Issue
03. Change items / Cancel order after payment confirmed AU
04. PayPal payment to wrong account AU
05. Why postage changed - Crazysales Issue
06. Why courier changed - Crazysales Issue
07. Delivery via Australia Post
08. Delivery via Fastway/Aramex
09. Delivery via Toll/ECOM
10. Delivery (Toll-EIZ) GOPAK
11. Delivery via Regular Mail AU
12. Delivery via International Registered Post (UBI / ChinaBrands)
13. Delivery via DPEX
14. ALLIED EXPRESS tracking
15. HUNTER EXPRESS tracking
16. DIRECT FREIGHT tracking
17. iCumulus tracking
18. Australia Post (Safe Drop)
19. Change address after order sent AU
20. Authority to Leave (ATL) note AU
21. Redirection - AU
22. Request for a Call before Delivery AU
23. Lost (eBay Oz-auction/Crazysales)
24. Change of mind -Crazysales
25. Change of mind -Vincent Fang Items
26. Change of mind -Catch/Kogan/Mydeal
27. Change of mind -eBay
28. Refuse item (Change of Mind - AU)
29. Ask for more details / proof AU
30. Missing Part - Pictures & part’s number AU
31. Why need photos/videos
32. Package damage AU
33. Wrong item sent AU
34. Refund without sending the faulty item back --CrazyPoints
35. Refund without sending the faulty item back money back AU
36. Not affect main function, offer compensation AU
37. Parcel point return
38. TIG returns for replacement to customer
39. TIG returns for refund to customer
40. TIG Return (Arranging pick up) to TIG
41. Quotation for repair AU
42. Compensation for Minor Damages AU
43. Part replacement AU
44. Item Unit replacement AU
45. More to Pay AU
46. Refund via PayPal AU
47. Refund via BPAY
48. Feedback (Resolved Issue)
49. Upsell template for OZ Auction
50. No reply (Awaiting reply tickets)
51. Recall template for TB80 series
52. Emails already handled/resolved via Chat/Call
53. PayPal Invoice Sent
54. Out of warranty AU
55. VFANG Items - No Tracking Number
56. 15 A Power Plug / 15A SAA certified plug
57. Tracking Info Template during COVID-19 (AU)
58. Email not Received
59. Request for Bank Details - AU
60. Product Review AU
61. Over TAT (Delayed Reply)
