Difference between revisions of "After-sales"
From crazysales
| Line 2: | Line 2: | ||
* [[Ask for order details AU]]<br/> | * [[Ask for order details AU]]<br/> | ||
* [[Cancelled Order / Duplicate Order - Crazysales Issue]]<br/> | * [[Cancelled Order / Duplicate Order - Crazysales Issue]]<br/> | ||
| + | * [[Expired Unpaid Orders (AU)]]<br> | ||
* [[Change items / Cancel order after payment confirmed AU]]<br/> | * [[Change items / Cancel order after payment confirmed AU]]<br/> | ||
* [[Change address AU]]<br/> | * [[Change address AU]]<br/> | ||
| Line 55: | Line 56: | ||
* [[Recall template for TB80 series ]]<br/> | * [[Recall template for TB80 series ]]<br/> | ||
* [[Emails already handled/resolved via Chat/Call]]<br> | * [[Emails already handled/resolved via Chat/Call]]<br> | ||
| + | * [[Feedback (Resolved Issue)]]<br/> | ||
* [[PayPal Invoice Sent]]<br> | * [[PayPal Invoice Sent]]<br> | ||
* [[Out of warranty AU]]<br> | * [[Out of warranty AU]]<br> | ||
| − | |||
* [[15 A Power Plug / 15A SAA certified plug]]<br> | * [[15 A Power Plug / 15A SAA certified plug]]<br> | ||
* [[Tracking Info Template during COVID-19 (AU)]]<br> | * [[Tracking Info Template during COVID-19 (AU)]]<br> | ||
| Line 65: | Line 66: | ||
* [[Over TAT (Delayed Reply)]]<br> | * [[Over TAT (Delayed Reply)]]<br> | ||
* [[Discount Applied on eBay Payout]]<br> | * [[Discount Applied on eBay Payout]]<br> | ||
| − | |||
* [[Presale/Pre-Order (AU)]]<br> | * [[Presale/Pre-Order (AU)]]<br> | ||
Revision as of 13:58, 8 October 2022
- Ask for order details AU
- Cancelled Order / Duplicate Order - Crazysales Issue
- Expired Unpaid Orders (AU)
- Change items / Cancel order after payment confirmed AU
- Change address AU
- Change address after order sent AU
- Authority to Leave (ATL) note AU
- Redirection - AU
- Delivery via Australia Post
- Delivery via Fastway/Aramex
- Delivery via Toll/ECOM
- Delivery (Toll-EIZ) GOPAK & VFANG
- Delivery via Regular Mail AU
- Delivery via International Registered Post
- Delivery via DPEX
- Delivery via ALLIED EXPRESS
- Delivery via HUNTER EXPRESS (Hunter-TIG)
- Delivery via HUNTER EXPRESS (Hunter-EIZ)
- Delivery via HUNTER EXPRESS (VFANG)
- Delivery via DIRECT FREIGHT EXPRESS
- Delivery via iCumulus
- Australia Post (Safe Drop)
- Why postage changed - Crazysales Issue
- Why courier changed - Crazysales Issue
- VFANG Items - No Tracking Number
- Request for a Call before Delivery AU
- Lost (eBay Oz-auction/Crazysales)
- Change of mind -Crazysales
- Change of mind -Vincent Fang Items
- Change of mind -Catch/Kogan/Mydeal/MySale
- Change of mind -eBay
- Refuse item (Change of Mind - AU)
- Ask for more details / proof AU
- Missing Part - Pictures & part’s number AU
- Why need photos/videos
- Package damage AU
- Wrong item sent AU
- Case forwarded to technical team / purchasers AU
- Refund without sending the faulty item back --CrazyPoints
- Refund without sending the faulty item back money back AU
- Not affect main function, offer compensation AU
- Parcel point return
- Hunter Express returns for replacement to customer
- Hunter Express returns for refund to customer
- Hunter Express Pickup Request to ECOM
- Quotation for repair AU
- Compensation for Minor Damages AU
- Part replacement AU
- Item Unit replacement AU
- More to Pay AU
- Refund via PayPal AU
- Refund via BPAY
- Upsell template for OZ Auction
- No reply (Awaiting reply tickets)
- Recall template for TB80 series
- Emails already handled/resolved via Chat/Call
- Feedback (Resolved Issue)
- PayPal Invoice Sent
- Out of warranty AU
- 15 A Power Plug / 15A SAA certified plug
- Tracking Info Template during COVID-19 (AU)
- Email not Received
- Request for Bank Details - AU
- Product Review AU
- Over TAT (Delayed Reply)
- Discount Applied on eBay Payout
- Presale/Pre-Order (AU)
