Difference between revisions of "NZ Templates"

Revision as of 13:21, 10 March 2023 (edit) 18.178.36.188 (Talk) (→‎Additional Templates) ← Older edit		Revision as of 17:36, 18 March 2023 (edit) (undo) 18.178.36.188 (Talk) (→‎Additional Templates) Newer edit →
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	*[[If the customer sends card details via Chat/Email (NZ)]]		*[[If the customer sends card details via Chat/Email (NZ)]]
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−	*[[INSTRUCTIONS ON HOW TO ARRANGE PICK UP VIA MAINFREIGHT(NZ)]]
−
−	*[[INSTRUCTIONS ON HOW TO ARRANGE PICK UP VIA BARLOWS(NZ)]]
	*[[Change of Mind NZ Bestdeals]]		*[[Change of Mind NZ Bestdeals]]

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Revision as of 17:36, 18 March 2023

Pre-sale

• NZ No info

• NZ No combined shipping

• NZ No pickup

• NZ No Testing

• NZ Brand Name

• NZ showroom/physical store

• NZ No order record

• NZ No spare part

• NZ Bulk buy

• NZ Purchase just one from a set

• NZ Color

• NZ No phone service

• NZ Payment

• NZ Cancel order

• NZ Wanted to purchase per piece

• NZ If wanted to confirm if where it has been manufactured

Order Status

• NZ Pending

• NZ Processing

• NZ Cancelled Order / Duplicate Order - Bestdeals Issue

Delivery info

• StraitNz

• Barlows

• Onsend

• How to Track Onsend deliveries

• Mainfreight

• How to Track Mainfreight deliveries

• How to pull up Mainfreight deliveries on the portal

• Post Haste

• Toll NZ

• Delivery via International Registered Post NZ

• Loss NZ

• Delivery with ATL NZ

• Delivery within eta StraitNZ

• Requesting to prioritize delivery (Posthaste NZ)

• APGL - AUSPOST NZ

• Vfang items Sello (Australia Post) NZ

• VFANG - Quark - Drop Shipping NZ

• How to Track Quark - Drop Shipping items

• Sarya, Steve ye, Skye Ho items (Trade Me orders) NZ

Additional Templates

• Address Updated (NZ)

• Address Can no longer be Changed Posthaste (NZ)

• Asked to provide bank details (NZ)

• Ask proof(NZ)

• Ask for more details (NZ)

• 50% Refund (NZ)

• Refund No Return with Disposal Picture (NZ)

• Case forwarded to technical team/purchasers (NZ)

• Compensation Template (NZ)

• QOUTE FOR REPAIR (NZ)

• Cant proceed with delivery Posthaste (NZ)

• Customer asking to change the address (NZ)

• Change items / Cancel order after payment confirmed NZ

• If an item is still not traceable and still has stocks) Nz

• If parts is not available (item oos) NZ

• If an item still not been picked up by Posthaste (NZ)

• If a customer advised they cannot use the email address to create a Bestdeals acct (NZ)

• If the customer sends card details via Chat/Email (NZ)

• Change of Mind NZ Bestdeals

• 7 Day Money Back NZ

• Replacement item / parts processed NZ

• Payment via bank NZ

• Request for Proof NZ

• Wrong item NZ

• Missing parts NZ

• Not Affecting Main Function NZ

• Order processing NZ

• Order pending NZ

• Offer Replacement or Refund no need to send back item NZ

• Offer replacement part NZ

• Payment instructions for Trade Me Orders

• Payment still pending Trade Me

• Payment still pending Bestdeals

• Return for Refund (NZ)

• Return for Replacement (NZ)

• Request for Pickup (NZ)

• Out of Stock (NZ)

• Out of Warranty (NZ)

• Out of stocks items (Notification list)

• Refund Requested (NZ)

• Replacement Requested (NZ)

• Pickup Item from Warehouse NZ

• Specify parts needed (NZ)

• Unsubscribe (NZ)

• Package damage (NZ)

• Change address after order sent (NZ)

• Change email address (NZ)

• Reset password(NZ)

• Emails already handled/resolved via Call(NZ)