Offer Replacement or Refund no need to send back item NZ

Hi XXX,

Good day. We hope all is well.

We are sincerely sorry for the issue you have encountered with the item. Please give us a chance to make it right. As a resolution, we would like to know if you would prefer to have a replacement item or a refund. For both options, you do not need to return the defective item back to us and disposing of it properly will be greatly appreciated. Looking forward to hearing from you soon.