Onsend

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Your item was processed for dispatch on xxxdatexx via Onsend with consignment number xxx.

The delivery usually takes xxx working days after dispatch depending on your location.

To confirm the delivery, you may call Onsend at 09 217 3458, just provide the recipient's name or the consignment number so they can pull up the records.

If you still do not receive the item by xxxdatexxx, you may contact us back and we would be more than willing to follow it up for you.

Thank you very much for your understanding and patience.


ETA:
For items coming from NZ warehouse: 2-8 working days
For CN Dropship items and those coming from AU warehouse: 7-15 working days
(Please adjust accordingly depending on what is shown on the listing page or store)

Customer Service Remarks:

Issue Type: Courier/Delivery
Task Category: xxxx
Reference: xxxx
Resolution/Recommendation: Latest tracking update: xxxx, Advised ETA: xxxxx


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