Missing parts NZ
- Missing Part/s:
We are sorry to hear about the missing part/s. In this case, in order to assist you further, it would be much appreciated if you can confirm if you have received the boxed unopened and undamaged. To specify the missing part/s, kindly reply to this email with a photo of the manual with the missing part/s encircled and confirm the quantity required for each missing part. Once we receive this information, we will be able to correctly assess the problem and make appropriate arrangements to rectify your concern without delay. Also, we can avoid sending the wrong parts.
We appreciate your cooperation on this matter and we look forward to hearing from you again.
- Damaged Part/s:
We are sorry to hear about the damaged part/s. In this case, in order to assist you further, kindly reply to this email with a photo of the manual with the damaged part/s encircled. Please also specify the quantity required for each damaged part. Once we receive this information, we will be able to correctly assess the problem and make appropriate arrangements to rectify your concern without delay. Also, we can avoid sending the wrong parts.
We appreciate your cooperation on this matter and we look forward to hearing from you again.
