After-sales

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01. Ask for order details
02. Multiple orders with same item
03. Change items / Cancel order after payment confirmed
04. PayPal payment to wrong account
05. Why postage changed - Crazysales Issue
06. Why courier changed - Crazysales Issue
07. Delivery (Australia Post)
08. Delivery via FastWay
09. Delivery (Toll IPEC)
10. Delivery (Regular Mail)
11. Delivery (UBI)
12. Delivery via DPEX
13. ALLIED EXPRESS tracking
14. HUNTER EXPRESS tracking
15. DIRECT FREIGHT tracking
16. Australia Post (Safe Drop)
17. Change address after order sent
18. Authority to Leave (ATL) note
19. Redirection (Fastway)
20. Redirection (Toll)
21. Lost (eBay Oz-auction/Crazysales)
22. Change of mind -Crazysales
23. Change of mind -eBay
24. Refuse item (Change of Mind - AU)
25. Ask for more details
26. Pictures & part’s number
27. Why need photos/videos
28. Package damage
29. Wrong item sent
30. Refund without sending the faulty item back --CrazyPoints
31. Refund without sending the faulty item back money back
32. Not affect main function, offer compensation
33. Parcel point return
34. TIG returns for replacement
35. TIG returns for refund
36. TIG Return (Arranging pick up)
37. Quotation for repair
38. Defective / Damaged / Faulty items
39. Part replacement
40. Unit replacement
41. More to Pay
42. Refund via PayPal
43. Refund via BPAY
44. Feedback (Resolved Issue)
45. Upsell template for OZ Auction
46. No reply (Awaiting reply tickets)
47. Recall template for TB80 series
48. Emails already handled/resolved via Chat/Call
49. PayPal Invoice Sent

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