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Updates

• TEAM ASSIGNMENTS & SCHEDULE
  
• TEAM DAILY UPDATES
  
• QUALITY UPDATES
  
• VOICE UPDATES
  
• CASES UPDATES
  
• TEAM WILL UPDATES
  
• SYSTEM EVENTS TEAM SCHED/UPDATES
  
• LOSS CASE TEAM UPDATES (AU)
  
• NZ TEAM SCHED/UPDATES
  
• COMPRAME UPDATES
  
• AU and NZ SPECIAL STORES SCHED/UPDATES
  
• AU and NZ NEGATIVE FEEDBACK
  
• SAFETY HAZARD
  

Departments

• Australia
  
• New Zealand
  
• United Kingdom
  
• United States (Claterans,Watens, Filterpro, Purerdeep)
  

Products

• Items information

Upselling

• SALES - CONSUMABLE TABLE
• Call flow
• Documentation
• SALES Guidelines

Training Modules

• Catch Training
• Kogan Training
• MyDeal Training
• AU Negative Feedback Training
• NZ Negative Feedback Training
• eBay TIER 2 Training
• NZ-Grabone Training
• NZ-The Market Training
• NZ-TRADEME QnA Guidelines
• Messages & Surveys Training
• Vincent Fang (Local Items) Training
• Amazon (Portal) Training
• System Events AU Training
• Request to Remove eBay Late Shipment Defect Training
• eBay Awaiting Postage - Overdue Training
• Product Review (Backend) Training
• Product Review (Website) Training
• RMAgent (NEW) Training
• Return to Warehouse (AU) Training
• eBay UK: Backend Process
• Bunnings Training
• LOSS AU/NZ
• RTS Request Process
• Clatterans and Watens
• MySale
• US FIlters
• HOW TO CHECK MYDEAL REVIEWS
• HOW TO CHECK CATCH RATINGS

Others

• Important Sites
  
• Point of Contact - CN
  
• Kayako Ticket/Issue Types
  
• Lark Approval (Leave)
  
• WeCom Approval (Leave)
  
• WeCom Approval (Overtime)
  
• Task Category
  
• Stores
  

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