SAFETY HAZARD

WHAT IS SAFETY HAZARD

• Safety hazard means a condition or practice that, if not fixed, could cause a serious accident, injury, illness, or death.
• A hazard is any source of potential damage, harm or adverse health effects on something or someone.

NOTE: If you encounter any product issue related to safety hazard which may include but not limited to cuts/injuries due to sharp edged or falling objects, burning smell, fire or smoke, overheating, electrical shock or short circuit / tripping circuit, explosion, choking hazard, radiation, toxic substance, etc., please inform your SME/TL right away. DO NOT ask the customer to recreate the issue and provide proof as it might put their safety and the company at risk. Wait for SME/TL's advice before doing anything else.

Sample words to find out if the issue is a safety hazard

Spark
Burnt
Short Circuit
Smoke
Dangerous
Harmful
Unsafe
Risk
Explode
Sharp Edges

SAFETY HAZARDS FOR GAS APPLIANCES

• If gas appliances, such as ovens, cookers, and boilers, are not properly installed and maintained, there is a danger of fire, explosion, gas leaks, and carbon monoxide (CO) poisoning

-If a customer said that it smells burnt, there is a gas leak, there is a short circuit when plugged in the item, DO NOT ask for any proof, raise the issue as soon as possible with your respective team leaders/ SME

SAFETY HAZARDS FOR ELECTRICAL APPLIANCES

• Electric shock and burns from contact with live parts.
  
• Injury from exposure to arcing, fire from faulty electrical equipment or installations.
  
• An explosion caused by unsuitable electrical apparatus or static electricity igniting flammable vapors or dust.
  

-If a customer said that it smells burnt, there is a short circuit when an item is plugged or it trips the circuit breaker, an electrode, it explodes, DO NOT ask for any proof, raise the issue as soon as possible with your respective team leaders/ SME