CASES UPDATES

Updated Schedule / Tasks

June 28, 2022

***NEW EBAY STORES*** (Dropship items)

OZ-TOPONLINE (Au)

HOMEDEPOTOUTLET1 (HK)

ALL messaging and cases are handled by TIER 2

***UK EBAY STORES***

HomePlaza Online

UKOutletOnline

***UK EBAY STORES COURIERS***

Hermes
https://www.evri.com/

Yodel
https://www.yodel.co.uk/track

Royal Mail
https://www.royalmail.com/

Additional Tracking Site for UK courier for tracking information references https://www.17track.net/en

Information that is not available on the tracking website or any delivery concerns, course it with Kevin Huang or Sandy Deng

The normal delivery time frame depends on the courier and is available via eBay listing

Our dispatch is 1-3 working days

Delays might happen during holidays and weekends

***UKEBAY STORES WAREHOUSE/RETURN ADDRESS***

3PL Warehouse

ADDRESS：Unit 1, Autobase Industrial Estate, Oldbury, B69 3HU

CONTACT PERSON：Hiro （JJC1)

MOBILE NUMBER: 07450969727

PS!!! The contact numbers can only be provided to buyers for returns / change of mind purposes

***CASES TEAM SCHEDULE NEW*** Starting July 06,2022

***CASES TEAM SCHEDULE NEW*** Starting May 17,2022

***CASES TEAM SCHEDULE NEW*** Starting April 4,2022

***STORE ACCOUNTABILITY***

***CASES TASKING***

***CASES TEAM BREAK SCHEDULE***

LEAVE/CHANGE-OFF UPDATES

• Paulo Ombao on leave January 11-14, 2023

NEW! ♥♥♥ DAILY LINKS♥♥♥

OTHER UPDATES

• TEAM DAILY UPDATES
  
• VOICE UPDATES
  
• TIER 1 AU UPDATES
  
• SYSTEM EVENTS TEAM SCHED/UPDATES
  
• LOSS CASE TEAM UPDATES (AU)
  

***♥♥ NEW ACCESS AU/ UK EBAY STORES♥♥ ***

SUPERBROWSER

12/31/21 START OF IMPLEMENTATION

THIS WILL BE USED IN THE FOLLOWING STORES

***INSTRUCTIONS ON HOW TO OPEN SUPERBROWSER***

***CASES TEAM BREAK SCHEDULE***

***CASES TEAM SCHEDULE***

***STORE ACCOUNTABILITY***

NOTE: Please make sure to provide the following: (Refer on "OZ-Auction eBay Requests GC)
ebay user id:
ebay item number:
request:

DUPLICATE ORDERS: please specify the date and time of purchase
EBAY MESSAGING REQUESTS: please provide the ff:
user id
ebay item ID
Complete message for the customer

NOTE: Every week, person accountable should send the Screenshot of defect rate to Coach Nina

***ESCALATION FORM***

https://docs.google.com/forms/d/e/1FAIpQLSezMDqr9EkH2pyd7F3ZphkBuILcZgUrZXF-nvXURm5RzG7naw/viewform