Difference between revisions of "After-sales"
| Line 9: | Line 9: | ||
08. [[Delivery via FastWay]]<br/> | 08. [[Delivery via FastWay]]<br/> | ||
09. [[Delivery (Toll IPEC)]]<br/> | 09. [[Delivery (Toll IPEC)]]<br/> | ||
| − | 10. [[Delivery (Regular Mail)]]<br/> | + | 10. [[Delivery (Toll-EIZ) GOPAK]]<br/> |
| − | + | 11. [[Delivery (Regular Mail)]]<br/> | |
| − | + | 12. [[Delivery via International Registered Post (UBI / ChinaBrands)]]<br/> | |
| − | + | 13. [[Delivery via DPEX]]<br/> | |
| − | + | 14. [[ALLIED EXPRESS tracking]]<br/> | |
| − | + | 15. [[HUNTER EXPRESS tracking]]<br/> | |
| − | + | 16. [[DIRECT FREIGHT tracking]]<br/> | |
| − | + | 17. [[Australia Post (Safe Drop)]]<br/> | |
| − | + | 18. [[Change address after order sent]]<br/> | |
| − | + | 19. [[Authority to Leave (ATL) note]]<br/> | |
| − | + | 20. [[Redirection (Fastway)]]<br/> | |
| − | + | 21. [[Redirection (Toll)]]<br/> | |
| − | + | 22. [[Request for a Call before Delivery]]<br> | |
| − | + | 23. [[Lost (eBay Oz-auction/Crazysales)]]<br/> | |
| − | + | 24. [[Change of mind -Crazysales]]<br/> | |
| − | + | 25. [[Change of mind -Vincent Fang Items]]<br/> | |
| − | + | 26. [[Change of mind -Catch/Kogan/Mydeal]]<br/> | |
| − | + | 27. [[Change of mind -eBay]]<br/> | |
| − | + | 28. [[Refuse item (Change of Mind - AU)]]<br/> | |
| − | + | 29. [[Ask for more details]]<br/> | |
| − | + | 30. [[Pictures & part’s number]] (Missing parts)<br/> | |
| − | + | 31. [[Why need photos/videos]]<br/> | |
| − | + | 32. [[Package damage]]<br/> | |
| − | + | 33. [[Wrong item sent]]<br/> | |
| − | + | 34. [[Refund without sending the faulty item back --CrazyPoints]]<br/> | |
| − | + | 35. [[Refund without sending the faulty item back money back]]<br/> | |
| − | + | 36. [[Not affect main function, offer compensation]]<br/> | |
| − | + | 37. [[Parcel point return]]<br/> | |
| − | + | 38. [[TIG returns for replacement]] to customer<br/> | |
| − | + | 39. [[TIG returns for refund]] to customer<br/> | |
| − | + | 40. [[TIG Return (Arranging pick up)]] to TIG<br/> | |
| − | + | 41. [[Quotation for repair]]<br/> | |
| − | + | 42. [[Defective / Damaged / Faulty items]]<br/> | |
| − | + | 43. [[Part replacement]]<br/> | |
| − | + | 44. [[Unit replacement]]<br/> | |
| − | + | 45. [[More to Pay]]<br/> | |
| − | + | 46. [[Refund via PayPal]]<br/> | |
| − | + | 47. [[Refund via BPAY ]]<br/> | |
| − | + | 48. [[Feedback (Resolved Issue)]]<br/> | |
| − | + | 49. [[Upsell template for OZ Auction]]<br/> | |
| − | + | 50. [[No reply (Awaiting reply tickets)]]<br/> | |
| − | + | 51. [[Recall template for TB80 series ]]<br/> | |
| − | + | 52. [[Emails already handled/resolved via Chat/Call]]<br> | |
| − | + | 53. [[PayPal Invoice Sent]]<br> | |
| − | + | 54. [[Out of warranty]]<br> | |
| − | + | 55. [[VFANG Items - No Tracking Number]]<br> | |
| − | + | 56. [[15 A Power Plug / 15A SAA certified plug]]<br> | |
| + | 57. [[Tracking Info Template during COVID-19 (AU)]]<br> | ||
Revision as of 16:00, 24 September 2020
01. Ask for order details
02. Cancelled Order / Duplicate Order - Crazysales Issue
03. Change items / Cancel order after payment confirmed
04. PayPal payment to wrong account
05. Why postage changed - Crazysales Issue
06. Why courier changed - Crazysales Issue
07. Delivery (Australia Post)
08. Delivery via FastWay
09. Delivery (Toll IPEC)
10. Delivery (Toll-EIZ) GOPAK
11. Delivery (Regular Mail)
12. Delivery via International Registered Post (UBI / ChinaBrands)
13. Delivery via DPEX
14. ALLIED EXPRESS tracking
15. HUNTER EXPRESS tracking
16. DIRECT FREIGHT tracking
17. Australia Post (Safe Drop)
18. Change address after order sent
19. Authority to Leave (ATL) note
20. Redirection (Fastway)
21. Redirection (Toll)
22. Request for a Call before Delivery
23. Lost (eBay Oz-auction/Crazysales)
24. Change of mind -Crazysales
25. Change of mind -Vincent Fang Items
26. Change of mind -Catch/Kogan/Mydeal
27. Change of mind -eBay
28. Refuse item (Change of Mind - AU)
29. Ask for more details
30. Pictures & part’s number (Missing parts)
31. Why need photos/videos
32. Package damage
33. Wrong item sent
34. Refund without sending the faulty item back --CrazyPoints
35. Refund without sending the faulty item back money back
36. Not affect main function, offer compensation
37. Parcel point return
38. TIG returns for replacement to customer
39. TIG returns for refund to customer
40. TIG Return (Arranging pick up) to TIG
41. Quotation for repair
42. Defective / Damaged / Faulty items
43. Part replacement
44. Unit replacement
45. More to Pay
46. Refund via PayPal
47. Refund via BPAY
48. Feedback (Resolved Issue)
49. Upsell template for OZ Auction
50. No reply (Awaiting reply tickets)
51. Recall template for TB80 series
52. Emails already handled/resolved via Chat/Call
53. PayPal Invoice Sent
54. Out of warranty
55. VFANG Items - No Tracking Number
56. 15 A Power Plug / 15A SAA certified plug
57. Tracking Info Template during COVID-19 (AU)
