Difference between revisions of "After-sales"
| Line 22: | Line 22: | ||
21. [[Lost (eBay Oz-auction/Crazysales)]]<br/> | 21. [[Lost (eBay Oz-auction/Crazysales)]]<br/> | ||
22. [[Change of mind -Crazysales]]<br/> | 22. [[Change of mind -Crazysales]]<br/> | ||
| − | 23. [[Change of mind -Catch/Kogan/Mydeal]]<br/> | + | 23. [[Change of mind -Vincent Fang Items]]<br/> |
| − | + | 24. [[Change of mind -Catch/Kogan/Mydeal]]<br/> | |
| − | + | 25. [[Change of mind -eBay]]<br/> | |
| − | + | 26. [[Refuse item (Change of Mind - AU)]]<br/> | |
| − | + | 27. [[Ask for more details]]<br/> | |
| − | + | 28. [[Pictures & part’s number]] (Missing parts)<br/> | |
| − | + | 29. [[Why need photos/videos]]<br/> | |
| − | + | 30. [[Package damage]]<br/> | |
| − | + | 31. [[Wrong item sent]]<br/> | |
| − | + | 32. [[Refund without sending the faulty item back --CrazyPoints]]<br/> | |
| − | + | 33. [[Refund without sending the faulty item back money back]]<br/> | |
| − | + | 34. [[Not affect main function, offer compensation]]<br/> | |
| − | + | 35. [[Parcel point return]]<br/> | |
| − | + | 36. [[TIG returns for replacement]] to customer<br/> | |
| − | + | 37. [[TIG returns for refund]] to customer<br/> | |
| − | + | 38. [[TIG Return (Arranging pick up)]] to TIG<br/> | |
| − | + | 39. [[Quotation for repair]]<br/> | |
| − | + | 40. [[Defective / Damaged / Faulty items]]<br/> | |
| − | + | 41. [[Part replacement]]<br/> | |
| − | + | 42. [[Unit replacement]]<br/> | |
| − | + | 43. [[More to Pay]]<br/> | |
| − | + | 44. [[Refund via PayPal]]<br/> | |
| − | + | 45. [[Refund via BPAY ]]<br/> | |
| − | + | 46. [[Feedback (Resolved Issue)]]<br/> | |
| − | + | 47. [[Upsell template for OZ Auction]]<br/> | |
| − | + | 48. [[No reply (Awaiting reply tickets)]]<br/> | |
| − | + | 49. [[Recall template for TB80 series ]]<br/> | |
| − | + | 50. [[Emails already handled/resolved via Chat/Call]]<br> | |
| − | + | 51. [[PayPal Invoice Sent]]<br> | |
| + | 52. [[Out of warranty]] | ||
Revision as of 10:35, 5 September 2019
01. Ask for order details
02. Cancelled Order / Duplicate Order - Crazysales Issue
03. Change items / Cancel order after payment confirmed
04. PayPal payment to wrong account
05. Why postage changed - Crazysales Issue
06. Why courier changed - Crazysales Issue
07. Delivery (Australia Post)
08. Delivery via FastWay
09. Delivery (Toll IPEC)
10. Delivery (Regular Mail)
11. Delivery via International Registered Post (UBI / ChinaBrands)
12. Delivery via DPEX
13. ALLIED EXPRESS tracking
14. HUNTER EXPRESS tracking
15. DIRECT FREIGHT tracking
16. Australia Post (Safe Drop)
17. Change address after order sent
18. Authority to Leave (ATL) note
19. Redirection (Fastway)
20. Redirection (Toll)
21. Lost (eBay Oz-auction/Crazysales)
22. Change of mind -Crazysales
23. Change of mind -Vincent Fang Items
24. Change of mind -Catch/Kogan/Mydeal
25. Change of mind -eBay
26. Refuse item (Change of Mind - AU)
27. Ask for more details
28. Pictures & part’s number (Missing parts)
29. Why need photos/videos
30. Package damage
31. Wrong item sent
32. Refund without sending the faulty item back --CrazyPoints
33. Refund without sending the faulty item back money back
34. Not affect main function, offer compensation
35. Parcel point return
36. TIG returns for replacement to customer
37. TIG returns for refund to customer
38. TIG Return (Arranging pick up) to TIG
39. Quotation for repair
40. Defective / Damaged / Faulty items
41. Part replacement
42. Unit replacement
43. More to Pay
44. Refund via PayPal
45. Refund via BPAY
46. Feedback (Resolved Issue)
47. Upsell template for OZ Auction
48. No reply (Awaiting reply tickets)
49. Recall template for TB80 series
50. Emails already handled/resolved via Chat/Call
51. PayPal Invoice Sent
52. Out of warranty
