Difference between revisions of "After-sales"

Revision as of 11:30, 12 June 2019

01. Ask for order details
02. Cancelled Order / Duplicate Order - Crazysales Issue
03. Change items / Cancel order after payment confirmed
04. PayPal payment to wrong account
05. Why postage changed - Crazysales Issue
06. Why courier changed - Crazysales Issue
07. Delivery (Australia Post)
08. Delivery via FastWay
09. Delivery (Toll IPEC)
10. Delivery (Regular Mail)
11. Delivery via International Registered Post (UBI / ChinaBrands)
12. Delivery via DPEX
13. ALLIED EXPRESS tracking
14. HUNTER EXPRESS tracking
15. DIRECT FREIGHT tracking
16. Australia Post (Safe Drop)
17. Change address after order sent
18. Authority to Leave (ATL) note
19. Redirection (Fastway)
20. Redirection (Toll)
21. Lost (eBay Oz-auction/Crazysales)
22. Change of mind -Crazysales
23. Change of mind -Catch/Kogan/Mydeal
24. Change of mind -eBay
25. Refuse item (Change of Mind - AU)
26. Ask for more details
27. Pictures & part’s number (Missing parts)
28. Why need photos/videos
29. Package damage
30. Wrong item sent
31. Refund without sending the faulty item back --CrazyPoints
32. Refund without sending the faulty item back money back
33. Not affect main function, offer compensation
34. Parcel point return
35. TIG returns for replacement to customer
36. TIG returns for refund to customer
37. TIG Return (Arranging pick up) to TIG
38. Quotation for repair
39. Defective / Damaged / Faulty items
40. Part replacement
41. Unit replacement
42. More to Pay
43. Refund via PayPal
44. Refund via BPAY
45. Feedback (Resolved Issue)
46. Upsell template for OZ Auction
47. No reply (Awaiting reply tickets)
48. Recall template for TB80 series
49. Emails already handled/resolved via Chat/Call
50. PayPal Invoice Sent
51. Out of warranty