Difference between revisions of "After-sales"
| Line 3: | Line 3: | ||
3. [[How to pay]]<br/> | 3. [[How to pay]]<br/> | ||
4. [[PayPal payment to wrong account]]<br/> | 4. [[PayPal payment to wrong account]]<br/> | ||
| − | 5. [[ | + | 5. [[Why postage changed - Crazysales Issue]]<br/> |
| − | 6. [[ | + | 6. [[Why courier changed - Crazysales Issue]]<br/> |
| − | 7. [[Delivery ( | + | 7. [[Delivery (Australia Post)]]<br/> |
| − | 8. [[Delivery | + | 8. [[Delivery via FastWay]]<br/> |
| − | 9. [[ | + | 9. [[Delivery (Toll IPEC)]]<br/> |
| − | 10. [[Delivery ( | + | 10. [[Delivery (Regular Mail)]]<br/> |
| − | 11. [[ | + | 11. [[Delivery (UBI)]]<br/> |
| − | 12. [[ | + | 12. [[DIRECT FREIGHT tracking]]<br/> |
| − | 13. [[ | + | 13. [[ALLIED EXPRESS tracking]]<br/> |
| − | 14. [[ | + | 14. [[HUNTER EXPRESS tracking]]<br/> |
| − | 15. [[ | + | 15. [[Delivery via DPEX]]<br/> |
| − | 16. [[ | + | 16. [[Australia Post (Safe Drop)]]<br/> |
| − | 17. [[ | + | 17. [[Change address after order sent]]<br/> |
| − | 18. [[ | + | 18. [[Authority to Leave (ATL) note]]<br/> |
| − | 19. [[ | + | 19. [[Redirection (Fastway)]]<br/> |
| − | 20. [[ | + | 20. [[Lost (eBay Oz-auction/Crazysales)]]<br/> |
| − | 21. [[ | + | 21. [[Redirection (Toll)]]<br/> |
| − | + | 22. [[Change of mind -Crazysales]]<br/> | |
| − | + | 23. [[Change of mind -eBay]]<br/> | |
| − | + | 24. [[Refuse item (Change of Mind - AU)]]<br/> | |
| − | + | 25. [[Ask for more details]]<br/> | |
| − | + | 26. [[Pictures & part’s number]]<br/> | |
| − | 25. [[ | + | 27. [[Why need photos/videos]]<br/> |
| − | 26. [[ | + | 28. [[Package damage]]<br/> |
| − | 27. [[ | + | 29. [[Wrong item sent]]<br/> |
| − | 28. [[ | + | 30. [[Refund without sending the faulty item back --CrazyPoints]]<br/> |
| − | 29. [[ | + | 31. [[Refund without sending the faulty item back money back]]<br/> |
| − | 30. [[ | + | 32. [[Not affect main function, offer compensation]]<br/> |
| − | 31. [[ | + | 33. [[Parcel point return]]<br/> |
| − | 32. [[ | + | 34. [[TIG returns (for replacement)]]<br/> |
| − | 33. [[ | + | 35. [[TIG returns for refund]]<br/> |
| − | 34. [[ | + | 36. [[Quotation for repair]]<br/> |
| − | 35. [[ | + | 37. [[Defective / Damaged / Faulty items]]<br/> |
| − | 36. [[ | + | 38. [[Part replacement]]<br/> |
| − | 37. [[ | + | 39. [[Unit replacement]]<br/> |
| − | 38. [[ | + | |
| − | 39. [[ | + | |
40. [[More to Pay]]<br/> | 40. [[More to Pay]]<br/> | ||
| − | 41. [[ | + | 41. [[Refund PayPal]]<br/> |
| − | 42. [[ | + | 42. [[Refund via BPAY ]]<br/> |
| − | 43. [[ | + | 43. [[Feedback (Resolved Issue)]]<br/> |
| − | 44. [[ | + | 44. [[Upsell template for OZ Auction]]<br/> |
| − | 45. [[ | + | 45. [[No reply (Awaiting reply tickets)]]<br/> |
| + | 46. [[Recall template for TB80 series ]]<br/> | ||
Revision as of 13:24, 9 November 2017
1. Change items / Cancel order after payment confirmed
2. Multiple orders with same item
3. How to pay
4. PayPal payment to wrong account
5. Why postage changed - Crazysales Issue
6. Why courier changed - Crazysales Issue
7. Delivery (Australia Post)
8. Delivery via FastWay
9. Delivery (Toll IPEC)
10. Delivery (Regular Mail)
11. Delivery (UBI)
12. DIRECT FREIGHT tracking
13. ALLIED EXPRESS tracking
14. HUNTER EXPRESS tracking
15. Delivery via DPEX
16. Australia Post (Safe Drop)
17. Change address after order sent
18. Authority to Leave (ATL) note
19. Redirection (Fastway)
20. Lost (eBay Oz-auction/Crazysales)
21. Redirection (Toll)
22. Change of mind -Crazysales
23. Change of mind -eBay
24. Refuse item (Change of Mind - AU)
25. Ask for more details
26. Pictures & part’s number
27. Why need photos/videos
28. Package damage
29. Wrong item sent
30. Refund without sending the faulty item back --CrazyPoints
31. Refund without sending the faulty item back money back
32. Not affect main function, offer compensation
33. Parcel point return
34. TIG returns (for replacement)
35. TIG returns for refund
36. Quotation for repair
37. Defective / Damaged / Faulty items
38. Part replacement
39. Unit replacement
40. More to Pay
41. Refund PayPal
42. Refund via BPAY
43. Feedback (Resolved Issue)
44. Upsell template for OZ Auction
45. No reply (Awaiting reply tickets)
46. Recall template for TB80 series
