Difference between revisions of "NZ - Aftersales1"
From crazysales
(→Resolution) |
(→Product Issue) |
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| Line 22: | Line 22: | ||
*[[Package damage (NZ)]]<br> | *[[Package damage (NZ)]]<br> | ||
*[[Case forwarded to technical team/purchasers (NZ)]]<br> | *[[Case forwarded to technical team/purchasers (NZ)]]<br> | ||
| + | *[[Out of Stock (NZ)]]<br> | ||
| + | *[[Out of Warranty (NZ)]]<br> | ||
==Resolution== | ==Resolution== | ||
Revision as of 16:44, 8 May 2025
Account
- BestDeals Order Status
- NZ Pending
- NZ Processing
- NZ Cancelled Order / Duplicate Order - Bestdeals Issue
- Address Updated (NZ)
- Address Can no longer be Changed Posthaste (NZ)
- Customer asking to change the address (NZ)
- Change items / Cancel order after payment confirmed NZ
Change of Mind
Product Issue
- Ask proof(NZ)
- Ask for more details (NZ)
- Wrong item NZ
- Missing parts NZ
- Specify parts needed (NZ)
- Package damage (NZ)
- Case forwarded to technical team/purchasers (NZ)
- Out of Stock (NZ)
- Out of Warranty (NZ)
Resolution
- Not Affecting Main Function NZ
- Compensation Template (NZ)
- 50% Refund (NZ)
- Refund No Return with Disposal Picture (NZ)
- QOUTE FOR REPAIR (NZ)
- Replacement item / parts processed NZ
- If parts is not available (item oos) NZ
- Offer Replacement or Refund no need to send back item NZ
- Offer replacement part NZ
- Return for Refund (NZ)
- Return for Replacement (NZ)
- Request for Pickup (NZ)
- Refund Requested (NZ)
- Replacement Requested (NZ)
- Kogan NZ (more to pay)
