Difference between revisions of "After-sales"
| Line 20: | Line 20: | ||
19. [[Redirection (Fastway)]]<br/> | 19. [[Redirection (Fastway)]]<br/> | ||
20. [[Redirection (Toll)]]<br/> | 20. [[Redirection (Toll)]]<br/> | ||
| − | 21. [[Lost (eBay Oz-auction/Crazysales)]]<br/> | + | 21. [[Request for the Driver to Call before Delivery]]<br> |
| − | + | 22. [[Lost (eBay Oz-auction/Crazysales)]]<br/> | |
| − | + | 23. [[Change of mind -Crazysales]]<br/> | |
| − | + | 24. [[Change of mind -Vincent Fang Items]]<br/> | |
| − | + | 25. [[Change of mind -Catch/Kogan/Mydeal]]<br/> | |
| − | + | 26. [[Change of mind -eBay]]<br/> | |
| − | + | 27. [[Refuse item (Change of Mind - AU)]]<br/> | |
| − | + | 28. [[Ask for more details]]<br/> | |
| − | + | 29. [[Pictures & part’s number]] (Missing parts)<br/> | |
| − | + | 30. [[Why need photos/videos]]<br/> | |
| − | + | 31. [[Package damage]]<br/> | |
| − | + | 32. [[Wrong item sent]]<br/> | |
| − | + | 33. [[Refund without sending the faulty item back --CrazyPoints]]<br/> | |
| − | + | 34. [[Refund without sending the faulty item back money back]]<br/> | |
| − | + | 35. [[Not affect main function, offer compensation]]<br/> | |
| − | + | 36. [[Parcel point return]]<br/> | |
| − | + | 37. [[TIG returns for replacement]] to customer<br/> | |
| − | + | 38. [[TIG returns for refund]] to customer<br/> | |
| − | + | 39. [[TIG Return (Arranging pick up)]] to TIG<br/> | |
| − | + | 40. [[Quotation for repair]]<br/> | |
| − | + | 41. [[Defective / Damaged / Faulty items]]<br/> | |
| − | + | 42. [[Part replacement]]<br/> | |
| − | + | 43. [[Unit replacement]]<br/> | |
| − | + | 44. [[More to Pay]]<br/> | |
| − | + | 45. [[Refund via PayPal]]<br/> | |
| − | + | 46. [[Refund via BPAY ]]<br/> | |
| − | + | 47. [[Feedback (Resolved Issue)]]<br/> | |
| − | + | 48. [[Upsell template for OZ Auction]]<br/> | |
| − | + | 49. [[No reply (Awaiting reply tickets)]]<br/> | |
| − | + | 50. [[Recall template for TB80 series ]]<br/> | |
| − | + | 51. [[Emails already handled/resolved via Chat/Call]]<br> | |
| − | + | 52. [[PayPal Invoice Sent]]<br> | |
| − | + | 53. [[Out of warranty]]<br> | |
Revision as of 10:26, 17 October 2019
01. Ask for order details
02. Cancelled Order / Duplicate Order - Crazysales Issue
03. Change items / Cancel order after payment confirmed
04. PayPal payment to wrong account
05. Why postage changed - Crazysales Issue
06. Why courier changed - Crazysales Issue
07. Delivery (Australia Post)
08. Delivery via FastWay
09. Delivery (Toll IPEC)
10. Delivery (Regular Mail)
11. Delivery via International Registered Post (UBI / ChinaBrands)
12. Delivery via DPEX
13. ALLIED EXPRESS tracking
14. HUNTER EXPRESS tracking
15. DIRECT FREIGHT tracking
16. Australia Post (Safe Drop)
17. Change address after order sent
18. Authority to Leave (ATL) note
19. Redirection (Fastway)
20. Redirection (Toll)
21. Request for the Driver to Call before Delivery
22. Lost (eBay Oz-auction/Crazysales)
23. Change of mind -Crazysales
24. Change of mind -Vincent Fang Items
25. Change of mind -Catch/Kogan/Mydeal
26. Change of mind -eBay
27. Refuse item (Change of Mind - AU)
28. Ask for more details
29. Pictures & part’s number (Missing parts)
30. Why need photos/videos
31. Package damage
32. Wrong item sent
33. Refund without sending the faulty item back --CrazyPoints
34. Refund without sending the faulty item back money back
35. Not affect main function, offer compensation
36. Parcel point return
37. TIG returns for replacement to customer
38. TIG returns for refund to customer
39. TIG Return (Arranging pick up) to TIG
40. Quotation for repair
41. Defective / Damaged / Faulty items
42. Part replacement
43. Unit replacement
44. More to Pay
45. Refund via PayPal
46. Refund via BPAY
47. Feedback (Resolved Issue)
48. Upsell template for OZ Auction
49. No reply (Awaiting reply tickets)
50. Recall template for TB80 series
51. Emails already handled/resolved via Chat/Call
52. PayPal Invoice Sent
53. Out of warranty
