Difference between revisions of "After-sales"
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| − | + | 01. [[Multiple orders with same item]]<br/> | |
| − | + | 02. [[Change items / Cancel order after payment confirmed]]<br/> | |
| − | + | 03. [[PayPal payment to wrong account]]<br/> | |
| − | + | 04. [[Why postage changed - Crazysales Issue]]<br/> | |
| − | + | 05. [[Why courier changed - Crazysales Issue]]<br/> | |
| − | + | 06. [[Delivery (Australia Post)]]<br/> | |
| − | + | 07. [[Delivery via FastWay]]<br/> | |
| − | + | 08. [[Delivery (Toll IPEC)]]<br/> | |
| − | + | 09. [[Delivery (Regular Mail)]]<br/> | |
| − | + | 10. [[Delivery (UBI)]]<br/> | |
| − | + | 11. [[Delivery via DPEX]]<br/> | |
| − | + | 12. [[ALLIED EXPRESS tracking]]<br/> | |
| − | + | 13. [[HUNTER EXPRESS tracking]]<br/> | |
| − | + | 14. [[DIRECT FREIGHT tracking]]<br/> | |
| − | + | 15. [[Australia Post (Safe Drop)]]<br/> | |
| − | + | 16. [[Change address after order sent]]<br/> | |
| − | + | 17. [[Authority to Leave (ATL) note]]<br/> | |
| − | + | 18. [[Redirection (Fastway)]]<br/> | |
| − | + | 19. [[Redirection (Toll)]]<br/> | |
| − | + | 20. [[Lost (eBay Oz-auction/Crazysales)]]<br/> | |
| − | + | 21. [[Change of mind -Crazysales]]<br/> | |
| − | + | 22. [[Change of mind -eBay]]<br/> | |
| − | + | 23. [[Refuse item (Change of Mind - AU)]]<br/> | |
| − | + | 24. [[Ask for more details]]<br/> | |
| − | + | 25. [[Pictures & part’s number]]<br/> | |
| − | + | 26. [[Why need photos/videos]]<br/> | |
| − | + | 27. [[Package damage]]<br/> | |
| − | + | 28. [[Wrong item sent]]<br/> | |
| − | + | 29. [[Refund without sending the faulty item back --CrazyPoints]]<br/> | |
| − | + | 30. [[Refund without sending the faulty item back money back]]<br/> | |
| − | + | 31. [[Not affect main function, offer compensation]]<br/> | |
| − | + | 32. [[Parcel point return]]<br/> | |
| − | + | 33. [[TIG returns (for replacement)]]<br/> | |
| − | + | 34. [[TIG returns for refund]]<br/> | |
| − | + | 35. [[Quotation for repair]]<br/> | |
| − | + | 36. [[Defective / Damaged / Faulty items]]<br/> | |
| − | + | 37. [[Part replacement]]<br/> | |
| − | + | 38. [[Unit replacement]]<br/> | |
| − | + | 39. [[More to Pay]]<br/> | |
| − | + | 40. [[Refund via PayPal]]<br/> | |
| − | + | 41. [[Refund via BPAY ]]<br/> | |
| − | + | 42. [[Feedback (Resolved Issue)]]<br/> | |
| − | + | 43. [[Upsell template for OZ Auction]]<br/> | |
| − | + | 44. [[No reply (Awaiting reply tickets)]]<br/> | |
| − | + | 45. [[Recall template for TB80 series ]]<br/> | |
Revision as of 13:34, 9 November 2017
01. Multiple orders with same item
02. Change items / Cancel order after payment confirmed
03. PayPal payment to wrong account
04. Why postage changed - Crazysales Issue
05. Why courier changed - Crazysales Issue
06. Delivery (Australia Post)
07. Delivery via FastWay
08. Delivery (Toll IPEC)
09. Delivery (Regular Mail)
10. Delivery (UBI)
11. Delivery via DPEX
12. ALLIED EXPRESS tracking
13. HUNTER EXPRESS tracking
14. DIRECT FREIGHT tracking
15. Australia Post (Safe Drop)
16. Change address after order sent
17. Authority to Leave (ATL) note
18. Redirection (Fastway)
19. Redirection (Toll)
20. Lost (eBay Oz-auction/Crazysales)
21. Change of mind -Crazysales
22. Change of mind -eBay
23. Refuse item (Change of Mind - AU)
24. Ask for more details
25. Pictures & part’s number
26. Why need photos/videos
27. Package damage
28. Wrong item sent
29. Refund without sending the faulty item back --CrazyPoints
30. Refund without sending the faulty item back money back
31. Not affect main function, offer compensation
32. Parcel point return
33. TIG returns (for replacement)
34. TIG returns for refund
35. Quotation for repair
36. Defective / Damaged / Faulty items
37. Part replacement
38. Unit replacement
39. More to Pay
40. Refund via PayPal
41. Refund via BPAY
42. Feedback (Resolved Issue)
43. Upsell template for OZ Auction
44. No reply (Awaiting reply tickets)
45. Recall template for TB80 series
