Difference between revisions of "After-sales"

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01. [[Multiple orders with same item]]<br/>
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01. [[Ask for order details]
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02. [[Change items / Cancel order after payment confirmed]]<br/>
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02. [[Multiple orders with same item]]<br/>
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03. [[PayPal payment to wrong account]]<br/>
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03. [[Change items / Cancel order after payment confirmed]]<br/>
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04. [[Why postage changed - Crazysales Issue]]<br/>
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04. [[PayPal payment to wrong account]]<br/>
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05. [[Why courier changed - Crazysales Issue]]<br/>
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05. [[Why postage changed - Crazysales Issue]]<br/>
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06. [[Delivery (Australia Post)]]<br/>
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06. [[Why courier changed - Crazysales Issue]]<br/>
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07. [[Delivery via FastWay]]<br/>
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07. [[Delivery (Australia Post)]]<br/>
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08. [[Delivery (Toll IPEC)]]<br/>
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08. [[Delivery via FastWay]]<br/>
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09. [[Delivery (Regular Mail)]]<br/>
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09. [[Delivery (Toll IPEC)]]<br/>
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10. [[Delivery (UBI)]]<br/>
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10. [[Delivery (Regular Mail)]]<br/>
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11. [[Delivery via DPEX]]<br/>
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11. [[Delivery (UBI)]]<br/>
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12. [[ALLIED EXPRESS tracking]]<br/>
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12. [[Delivery via DPEX]]<br/>
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13. [[HUNTER EXPRESS tracking]]<br/>
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13. [[ALLIED EXPRESS tracking]]<br/>
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14. [[DIRECT FREIGHT tracking]]<br/>
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14. [[HUNTER EXPRESS tracking]]<br/>
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15. [[Australia Post (Safe Drop)]]<br/>
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15. [[DIRECT FREIGHT tracking]]<br/>
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16. [[Change address after order sent]]<br/>
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16. [[Australia Post (Safe Drop)]]<br/>
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17. [[Authority to Leave (ATL) note]]<br/>
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17. [[Change address after order sent]]<br/>
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18. [[Redirection (Fastway)]]<br/>
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18. [[Authority to Leave (ATL) note]]<br/>
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19. [[Redirection (Toll)]]<br/>
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19. [[Redirection (Fastway)]]<br/>
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20. [[Lost (eBay Oz-auction/Crazysales)]]<br/>
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20. [[Redirection (Toll)]]<br/>
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21. [[Change of mind -Crazysales]]<br/>
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21. [[Lost (eBay Oz-auction/Crazysales)]]<br/>
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22. [[Change of mind -eBay]]<br/>
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22. [[Change of mind -Crazysales]]<br/>
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23. [[Refuse item (Change of Mind - AU)]]<br/>
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23. [[Change of mind -eBay]]<br/>
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24. [[Ask for more details]]<br/>
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24. [[Refuse item (Change of Mind - AU)]]<br/>
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25. [[Pictures & part’s number]]<br/>
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25. [[Ask for more details]]<br/>
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26. [[Why need photos/videos]]<br/>
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26. [[Pictures & part’s number]]<br/>
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27. [[Package damage]]<br/>
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27. [[Why need photos/videos]]<br/>
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28. [[Wrong item sent]]<br/>
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28. [[Package damage]]<br/>
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29. [[Refund without sending the faulty item back --CrazyPoints]]<br/>
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29. [[Wrong item sent]]<br/>
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30. [[Refund without sending the faulty item back  money back]]<br/>
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30. [[Refund without sending the faulty item back --CrazyPoints]]<br/>
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31. [[Not affect main function, offer compensation]]<br/>
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31. [[Refund without sending the faulty item back  money back]]<br/>
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32. [[Parcel point return]]<br/>
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32. [[Not affect main function, offer compensation]]<br/>
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33. [[TIG returns for replacement]]<br/>
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33. [[Parcel point return]]<br/>
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34. [[TIG returns for refund]]<br/>
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34. [[TIG returns for replacement]]<br/>
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35. [[TIG Return (Arranging pick up)]]<br/>
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35. [[TIG returns for refund]]<br/>
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36. [[Quotation for repair]]<br/>
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36. [[TIG Return (Arranging pick up)]]<br/>
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37. [[Defective / Damaged / Faulty items]]<br/>
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37. [[Quotation for repair]]<br/>
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38. [[Part replacement]]<br/>
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38. [[Defective / Damaged / Faulty items]]<br/>
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39. [[Unit replacement]]<br/>
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39. [[Part replacement]]<br/>
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40. [[More to Pay]]<br/>
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40. [[Unit replacement]]<br/>
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41. [[Refund via PayPal]]<br/>
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41. [[More to Pay]]<br/>
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42. [[Refund via BPAY ]]<br/>
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42. [[Refund via PayPal]]<br/>
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43. [[Feedback (Resolved Issue)]]<br/>
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43. [[Refund via BPAY ]]<br/>
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44. [[Upsell template for OZ Auction]]<br/>
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44. [[Feedback (Resolved Issue)]]<br/>
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45. [[No reply (Awaiting reply tickets)]]<br/>
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45. [[Upsell template for OZ Auction]]<br/>
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46. [[Recall template for TB80 series ]]<br/>
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46. [[No reply (Awaiting reply tickets)]]<br/>
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47. [[Recall template for TB80 series ]]<br/>

Revision as of 08:04, 7 February 2018

01. [[Ask for order details] 02. Multiple orders with same item
03. Change items / Cancel order after payment confirmed
04. PayPal payment to wrong account
05. Why postage changed - Crazysales Issue
06. Why courier changed - Crazysales Issue
07. Delivery (Australia Post)
08. Delivery via FastWay
09. Delivery (Toll IPEC)
10. Delivery (Regular Mail)
11. Delivery (UBI)
12. Delivery via DPEX
13. ALLIED EXPRESS tracking
14. HUNTER EXPRESS tracking
15. DIRECT FREIGHT tracking
16. Australia Post (Safe Drop)
17. Change address after order sent
18. Authority to Leave (ATL) note
19. Redirection (Fastway)
20. Redirection (Toll)
21. Lost (eBay Oz-auction/Crazysales)
22. Change of mind -Crazysales
23. Change of mind -eBay
24. Refuse item (Change of Mind - AU)
25. Ask for more details
26. Pictures & part’s number
27. Why need photos/videos
28. Package damage
29. Wrong item sent
30. Refund without sending the faulty item back --CrazyPoints
31. Refund without sending the faulty item back money back
32. Not affect main function, offer compensation
33. Parcel point return
34. TIG returns for replacement
35. TIG returns for refund
36. TIG Return (Arranging pick up)
37. Quotation for repair
38. Defective / Damaged / Faulty items
39. Part replacement
40. Unit replacement
41. More to Pay
42. Refund via PayPal
43. Refund via BPAY
44. Feedback (Resolved Issue)
45. Upsell template for OZ Auction
46. No reply (Awaiting reply tickets)
47. Recall template for TB80 series

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