Difference between revisions of "NZ - Aftersales1"
From crazysales
(→Product Issue) |
(→Resolution) |
||
| (6 intermediate revisions by the same user not shown) | |||
| Line 1: | Line 1: | ||
==Account== | ==Account== | ||
| + | *[[Ask for Order Details NZ]]<br/> | ||
*[[BestDeals Order Status]]<br> | *[[BestDeals Order Status]]<br> | ||
*[[NZ Pending]]<br> | *[[NZ Pending]]<br> | ||
*[[NZ Processing]]<br> | *[[NZ Processing]]<br> | ||
*[[NZ Cancelled Order / Duplicate Order - Bestdeals Issue]]<br> | *[[NZ Cancelled Order / Duplicate Order - Bestdeals Issue]]<br> | ||
| − | |||
| − | |||
*[[Customer asking to change the address (NZ)]]<br> | *[[Customer asking to change the address (NZ)]]<br> | ||
| + | *[[Change address after order sent NZ]]<br> | ||
| + | *[[Address Updated (NZ)]]<br> | ||
*[[Change items / Cancel order after payment confirmed NZ]]<br> | *[[Change items / Cancel order after payment confirmed NZ]]<br> | ||
| Line 30: | Line 31: | ||
*[[50% Refund (NZ)]]<br> | *[[50% Refund (NZ)]]<br> | ||
*[[Refund No Return with Disposal Picture (NZ)]]<br> | *[[Refund No Return with Disposal Picture (NZ)]]<br> | ||
| − | *[[ | + | *[[Quote for Repair (NZ)]]<br> |
*[[Replacement item / parts processed NZ]]<br> | *[[Replacement item / parts processed NZ]]<br> | ||
*[[If parts is not available (item oos) NZ]]<br> | *[[If parts is not available (item oos) NZ]]<br> | ||
| Line 41: | Line 42: | ||
*[[Replacement Requested (NZ)]]<br> | *[[Replacement Requested (NZ)]]<br> | ||
*[[Kogan NZ (more to pay)]]<br> | *[[Kogan NZ (more to pay)]]<br> | ||
| + | *[[NZ No Drop Off]]<br> | ||
==Other== | ==Other== | ||
Latest revision as of 16:45, 22 August 2025
Account[edit]
- Ask for Order Details NZ
- BestDeals Order Status
- NZ Pending
- NZ Processing
- NZ Cancelled Order / Duplicate Order - Bestdeals Issue
- Customer asking to change the address (NZ)
- Change address after order sent NZ
- Address Updated (NZ)
- Change items / Cancel order after payment confirmed NZ
Change of Mind[edit]
Product Issue[edit]
- Ask proof(NZ)
- Ask for more details (NZ)
- Wrong item NZ
- Missing parts NZ
- Specify parts needed (NZ)
- Package damage (NZ)
- Case forwarded to technical team/purchasers (NZ)
- Out of Stock (NZ)
- Out of Warranty (NZ)
Resolution[edit]
- Not Affecting Main Function NZ
- Compensation Template (NZ)
- 50% Refund (NZ)
- Refund No Return with Disposal Picture (NZ)
- Quote for Repair (NZ)
- Replacement item / parts processed NZ
- If parts is not available (item oos) NZ
- Offer Replacement or Refund no need to send back item NZ
- Offer replacement part NZ
- Return for Refund (NZ)
- Return for Replacement (NZ)
- Request for Pickup (NZ)
- Refund Requested (NZ)
- Replacement Requested (NZ)
- Kogan NZ (more to pay)
- NZ No Drop Off
