Difference between revisions of "NZ - Aftersales1"

Revision as of 16:43, 8 May 2025

Account

• BestDeals Order Status
  
• NZ Pending
  
• NZ Processing
  
• NZ Cancelled Order / Duplicate Order - Bestdeals Issue
  
• Address Updated (NZ)
  
• Address Can no longer be Changed Posthaste (NZ)
  
• Customer asking to change the address (NZ)
  
• Change items / Cancel order after payment confirmed NZ
  

Change of Mind

• Change of Mind NZ Bestdeals
  
• Change of Mind NZ KOGAN
  
• 7 Day Money Back NZ
  

Product Issue

• Ask proof(NZ)
  
• Ask for more details (NZ)
  
• Wrong item NZ
  
• Missing parts NZ
  
• Specify parts needed (NZ)
  
• Package damage (NZ)
  
• Case forwarded to technical team/purchasers (NZ)
  

Resolution

• Not Affecting Main Function NZ
  
• Compensation Template (NZ)
  
• 50% Refund (NZ)
  
• Refund No Return with Disposal Picture (NZ)
  
• QOUTE FOR REPAIR (NZ)
  
• Replacement item / parts processed NZ
  
• If parts is not available (item oos) NZ
  
• Offer Replacement or Refund no need to send back item NZ
  
• Offer replacement part NZ
  
• Return for Refund (NZ)
  
• Return for Replacement (NZ)
  
• Request for Pickup (NZ)
  
• Out of Stock (NZ)
  
• Out of Warranty (NZ)
  
• Refund Requested (NZ)
  
• Replacement Requested (NZ)
  
• Kogan NZ (more to pay)
  

Other

• Asked to provide bank details (NZ)
  
• Emails already handled/resolved via Call(NZ)
  
• Feedback Request TM(NZ)