Dealing with Return Cases in Temu

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• At the Seller Center page, go to Orders, select Manage returns and click on Pending actions.

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• If there is a pending return request, check the reason for request then get the Temu Order ID and use it to open the order in CS Backend. Click on View return details.
• If the reason is price match refund, follow steps at Price Match Refund in Temu.

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• You can use the Return ID as reference for your CS Backend logs. Check the status of the return if it was automatically approved by Temu or if we need to upload a return label.
• You can further check the return details and the images/video attached. Contact buyer to try to negotiate to avoid return.

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• At the Contact buyer page, select appropriate reason for contact, enter your message to offer options to the customer, and click Preview.

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• Click OK to send.

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• If the buyer agrees to keep the item with a partial refund, follow the steps for Partial Refund for Return Case (Temu)
• If the buyer proceeds with the return like the example below, monitor the status of the return and wait until the return is delivered back to us.

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• Once the item shows as delivered like the example below, you can proceed with the Refund for Returned Order With Open Return Request

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