Dealing with Order Violations in Temu
From crazysales
- At the Seller Center in Temu, go to Performance and select Violations. Check the list of current violations and click on View details to check the issue.
- You can click on the Temu Order ID and use it to open the order in CS backend to review the order. Check the reason of the violation and validate it before dealing with the violation.
- For delayed delivery, track the parcel and confirm if there are factors causing the delay. In this example, the delivery was delayed due to failed attempted delivery but because the address is correct/complete, we cannot appeal the violation.
- In this case, we will accept the violation. Click on Deal with violation.
- To accept, click on Acknowledge the violation, tick on the waiver and then Submit.
- Click Confirm.
- In the violation details, it will show that the status is now Completed and Accepted. Technically, you have completed the action in accepting a violation. However, in this case, you can then click the Temu Order ID to be able to contact customer regarding redelivery.
- You will be redirected to the Order details page, then click on the message icon next to Contact buyer.
- Select Reason for contact, enter your message to the buyer and click Preview.
- Review your message and click on OK to send.
