Redirection Australia Post
We understand that you want to change the shipping address of your order. Unfortunately, your order was dispatched via Australia Post with tracking number xxxx. Since the item was already sent, we are unable to change the shipping address on our end. In this case, please follow the steps below:
1. Check if redirection is available for your parcel. Redirection is available if there is a 'Redirect it' button on the tracking website upon tracking your parcel: https://auspost.com.au/mypost/track/#/searchhttps://auspost.com.au/mypost/track/#/search
Kindly note the following conditions:
A. Must be an eParcel, manifested and with all details of the sender and recipient including email address
B. Redirection is not available for parcels to be delivered to P.O. Box, Parcel Locker and Parcel Collect
C. Each parcel can only be redirected once
D. There may be extra charge applicable
E. Redirection process may cause a delay on the delivery
2. Log in to your MyPost account. You can only request redirection for parcels if you have a MyPost account. Please log in to your MyPost account or if you do not have one, please sign up here: https://auspost.com.au/auth/invite?caller=ACCOUNT_GLOBAL_HEADER&product=MYPOST_CONSUMER&channel=WEB
3. Request a redirection. If your parcel is eligible for redirection, you’ll be able to choose that option from the track list in your MyPost account.
For more details regarding redirection process, please visit https://auspost.com.au/receiving/manage-deliveries-in-transit/redirect-parcels-in-transit
Should you need further assistance, please feel free to contact us back.
NOTE:
- IF REDIRECTION IS NOT AVAILABLE, CX MAY ASK AUSPOST TO DELIVER THE ITEM TO THE NEAREST LOCAL POST OFFICE FOR COLLECTION
- IF IT DOES NOT WORK. OFFER RTS
- RTS DUE TO BUYER'S ERROR WILL RESULT TO C.O.M. IF CX WANTS REFUND, OR MORE TO PAY IF CX WANTS TO RESEND ORDER.
- APPROVAL FROM TEAM LEADS IS REQUIRED FOR CASES WITH SYSTEM OR CUSTOMER SERVICE ERRORS
