No Open Return Request

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  • If the order is returned to warehouse and needs to be refunded, copy the Temu Order ID from the backend.
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  • Go to the Seller Center in Temu and click on Orders, select Manage orders and search for the order using the Temu Order ID.
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  • Once the order shows up, click on Refund order.
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  • A warning will be shown saying that the order cannot be refunded yet and you need to contact the buyer first. Click on Contact buyer.
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  • Select Refund Only Communication as you Reason for contact. Enter your message instructing the customer to open a Return/Refund request and click on Preview.
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  • Review your message and click OK to send.
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