How to process a refund

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We will not process a refund unless supplier (Vicky Wei) instructs us to do so.
To process a refund:

1. Input the order number in the Order ID field.
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2. On the order details, click on the Add Refund Request
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3. Process the refund by:

  • Tick the SKU box
  • Input refund amount
  • Select Reason (NOTE: Select correct reason. Faulty may show Part Refund or Full Refund)
  • Input Ticket ID
  • Under Refund to field, choose correct payment method
  • Under Account field, input the Paypal email address
  • Click on Submit this Refund Request

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