EBay & CKM On Hold Orders due to Address Issue

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For ON HOLD orders due to address issues (System Events) from CATCH, KOGAN, MYDEAL and EBAY, please ask VOICE TEAM to call the customer and send a message via platform as Recap.

PHONE SUPPORT SPIEL:

  • VOICEMAIL

Hi! This is xxAGENTxx from xxSTORExx. We have received your order from xxPLATFORMxx for the item xxITEMxx which is already being processed to be dispatched, however, we found out that there is an issue with your address. If you have time, please call us back at xxNUMBERxx. We will also be sending you a message via xxPLATFORMxx. Thank you.


  • ANSWERED CALL

Hi! This is xxAGENTxx from xxSTORExx and I'm looking for xxCUSTOMERxx.

Hi xxCUSTOMERxx, we have received your order from xxPLATFORMxx for the item xxITEMxx which is already being processed to be dispatched, however, we found out that there is an issue with your address. xxxxxState-the-issue-and-confirm-it-with-CXxxxxxxx

Thank you for confirming your address. We will now update it on our system and process your order. Also, as a Recap/documentation, we will be sending you a message via xxPLATFORMxx right after this call.

Thank you for accommodating my call and have a great day. Bye.


  • PLATFORM - STORE:
PLATFORM STORE
CATCH AUSWAY 1
CATCH AUSWAY 2
EBAY OZ-AUCTION
EBAY BEST SAVER OUTLET
EBAY SUPER MATCH ONLINE
EBAY BEST MART ONLINE
EBAY HOME FURNITURE OUTLET
EBAY SUPERB MALL ONLINE
EBAY KCFOXKING1
EBAY OZ-TOP ONLINE
EBAY GOIN-AU MALL
EBAY HOME DEPOT OUTLET
KOGAN AUSWAY
MYDEAL AUSWAY


NOTE:

  • Do not forget to send Recap email via Platform.
  • For unanswered call, after leaving a voicemail, notify SE Team to send message via Platform.
  • Use the following template when verifying the address with the customer via Platform: Insufficient Shipping Details

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