Catch Repayment Procedures

For the resolution of repayment matters, please follow the outlined procedure below:

1. Initiate contact with Catch via the designated portal to address repayment concerns, as they are responsible for initiating communication with the buyer from their end.

Template:

Hi Catch Support Team,

I trust this message finds you well.

We are reaching out to request your assistance in facilitating communication with a buyer regarding a repayment issue related to order number [Order Number].

(modify: add tracking number if available)

Following a thorough review of the transaction, it has come to our attention that the buyer is required to repay the amount of [Amount] due to the delivery [REASON] of the item associated with the aforementioned order, subsequent to a refund being processed.

In order to ensure clarity and fairness in this matter, we kindly request your intervention to contact the buyer on our behalf. We believe direct communication from Catch will help convey the importance of resolving this discrepancy promptly and amicably.

Your support in facilitating this communication is invaluable to us, and we appreciate your prompt attention to this request.

Thank you for your cooperation, and we look forward to a swift resolution.

Best regards,
XXXX
Ausway Customer Service

2. Await response from Catch confirming the completion of repayment. Follow up if no update is received.

3. Upon receipt of confirmation from Catch that payment has been processed, proceed with the CS resolution process.