4 Cancelling order and requesting refund

On hold orders should be cancelled and refunded after 14 calendar days of being on hold if customer is unresponsive.

1. For Crazysales:

A. Cancel the order by selecting Cancelled from the Change order status drop down.

B. Add refund request. Choose correct method. Please refer to HOW TO REQUEST REFUND IN THE BACKEND - CrazySales.

NOTE: Select Cancel Order for refund reason.

C. Log refund in RMA.

2. For eBay: Must be done by Tier2

A. Cancel order in eBay Backend by selecting Cancel order from the Actions drop down.

B. Choose The buyer asked to cancel the order, or There's an issue with the buyer's address in the Select a reason drop down.

C. Click Cancel order.

D. Click Send Refund.

E. Cancel the order in the Crazysales Backend by selecting Cancelled from the Change order status drop down.

F. Add refund request.

NOTE: Select Cancel Order for refund reason.

G. Log refund in RMA.

2. For Other Stores: to be done by CKM/MYSALE staff

A. Cancel the order by selecting Cancelled from the Change order status drop down.

B. Add refund request.

NOTE: Select Cancel Order for refund reason.

C. Log refund in RMA.