How to Appeal Order Violation
From crazysales
- At the Seller Center in Temu, go to Performance and select Violations. Check the list of current violations and click on View details to check the issue.
- Review the order to confirm if the delivery was delayed and use the Violation ID as reference in your CS Backend logs.
- In this case, the delivery was delayed due to incorrect/incomplete address. You can try to appeal this type of violation using this reason.
- To appeal, first click on Deal with violations.
- Then select Appeal against violation, enter you reason for appeal, attach images to support your appeal, tick the waiver statement and click Submit.
- Click Confirm.
- Once done, you will see the following details:
