CASES UPDATES
June 28, 2022
***NEW EBAY STORES*** (Dropship items)
OZ-TOPONLINE (Au)
HOMEDEPOTOUTLET1 (HK)
ALL messaging and cases are handled by TIER 2
***UK EBAY STORES***
HomePlaza Online
UKOutletOnline
***UK EBAY STORES COURIERS***
Hermes
https://www.evri.com/
Yodel
https://www.yodel.co.uk/track
Royal Mail
https://www.royalmail.com/
Additional Tracking Site for UK courier for tracking information references https://www.17track.net/en
Information that is not available on the tracking website or any delivery concerns, course it with Kevin Huang or Sandy Deng
The normal delivery time frame depends on the courier and is available via eBay listing
Our dispatch is 1-3 working days
Delays might happen during holidays and weekends
***UKEBAY STORES WAREHOUSE/RETURN ADDRESS***
3PL Warehouse
ADDRESS：Unit 1, Autobase Industrial Estate, Oldbury, B69 3HU
CONTACT PERSON：Hiro （JJC1)
MOBILE NUMBER: 07450969727
PS!!! The contact numbers can only be provided to buyers for returns / change of mind purposes
***CASES TEAM SCHEDULE NEW*** Starting May 17,2022
***CASES TEAM SCHEDULE NEW*** Starting April 4,2022
***STORE ACCOUNTABILITY***
***CASES TASKING***
***CASES TEAM BREAK SCHEDULE***
LEAVE/CHANGE-OFF UPDATES
- Rosalyn Carullo Change off on June 3. Will report on June 6
- Renz Cruz Change off on June 3. Will report on June 5
- Dennis Dela Pena Change off on May 27. Will report on May 30
- Crisha Oblenida is off on May 27. Will report on May 29
- Crisha Oblenida Change off. Will report on May 6, change off on May 8
- Marc De Vera is on leave from March 28-March 29 and March 31, 2022.
- Paulo Ombao is on change off March 21, 2022 (Jian will cover)
- Jian Abelardo is on change off March 20, 2022 (Paulo O will cover)
- Paulo Ombao is on leave from March 23-March 25 2022.
- Ben is on sick leave from March 13, 2022, until further notice. (Shaira will be on CKM queue as Ben's reliever as of the moment)
- TL Gel is on leave from March 6-March 9 2022.
- Jian Abelarod is on leave from February 25-26 and March 1, 2022.
- Paulo Ombao is on leave from January 14 to January 15, 2022.
- Jian Abelardo is on sick leave from January 4-6, 2022.
- Anthony Trinidad is on leave from January 4 to January 6, 2022.
- Rose Yusores will report on 01/01/2022.
- Ben Galvez will report on 01/01/2022.
- Verlyn Ann Cruz will report on 01/01/2022.
- Paulo Ombao will report on 01/01/2022 (tentative, if queueing)
- Jian Abelardo will report on 12/25/2021.
- Paulo Ombao will report on 12/25/2021.
- Marc Redin De Vera will report on 01/01/2022.
- Verlyn Ann Cruz will report on 12/25/2021.
- Tin Palisoc will report on 12/25/2021.
- Rose Yusores will report on 12/25/2021.
- Cristina Palisoc is on Change off (12/27/21) will report on 12/28/2021.
- Ben Galvez is on leave December 23, 28, and 29 2021.
NEW! ♥♥♥ DAILY LINKS♥♥♥
OTHER UPDATES
- TEAM DAILY UPDATES
- VOICE UPDATES
- TIER 1 AU UPDATES
- SYSTEM EVENTS TEAM SCHED/UPDATES
- LOSS CASE TEAM UPDATES (AU)
***♥♥ NEW ACCESS AU/ UK EBAY STORES♥♥ ***
SUPERBROWSER
12/31/21 START OF IMPLEMENTATION
THIS WILL BE USED IN THE FOLLOWING STORES
***INSTRUCTIONS ON HOW TO OPEN SUPERBROWSER***
***CASES TEAM BREAK SCHEDULE***
***CASES TEAM SCHEDULE***
***STORE ACCOUNTABILITY***
NOTE: Please make sure to provide the following: (Refer on "OZ-Auction eBay Requests GC)
ebay user id:
ebay item number:
request:
DUPLICATE ORDERS: please specify the date and time of purchase
EBAY MESSAGING REQUESTS: please provide the ff:
user id
ebay item ID
Complete message for the customer
NOTE: Every week, person accountable should send the Screenshot of defect rate to Coach Nina
***ESCALATION FORM***
https://docs.google.com/forms/d/e/1FAIpQLSezMDqr9EkH2pyd7F3ZphkBuILcZgUrZXF-nvXURm5RzG7naw/viewform
