Redirection Australia Post

REDIRECTION FOR AUSTRALIA POST

- NO REDIRECTION
- CUSTOMER MAY TRY TO REQUEST AUPOST FOR REDIRECTION OR ASK AUSPOST TO DELIVER THE ITEM TO THE NEAREST LOCAL POST OFFICE FOR COLLECTION
- IF ALL ELSE DOES NOT WORK. OFFER RTS

SPECIAL CASES: (THIS IS NOT A FIRST CASE RESOLUTION/ ONLY FOR SPECIAL CASES THAT NEEDS APPROVAL FROM TEAM LEADS.)

WE CAN TRY TO REQUEST AUSPOST TO REDIRECT BUT WITH CHARGE (SO IT IS A MUST FOR US TO ADVISE THE CUSTOMER ON THE CHARGE AND IF THEY ARE WILLING TO PAY THE EXTRA CHARGE)

ALL OTHER COURIER REDIRECTION:

SYSTEM FAULT/CS FAULT/OUR FAULT WE WILL REQUEST FOR THE REDIRECTION

CUSTOMERS FAULT ADVISE CUSTOMER TO CONTACT COURIER FOR REDIRECTION