CASES UPDATES

NEW! ♥♥♥ DAILY LINKS♥♥♥

OTHER UPDATES

• TEAM DAILY UPDATES
  
• VOICE UPDATES
  
• TIER 1 AU UPDATES
  
• SYSTEM EVENTS (AU) TEAM UPDATES
  
• LOSS CASE TEAM UPDATES (AU)
  

***CASES TEAM SCHEDULE***

AGENT RECOGNITION

***STORE ACCOUNTABILITY***

***REQUEST POC***

NOTE: Please make sure to provide the following: (Refer on "OZ-Auction eBay Requests GC)
ebay user id:
ebay item number:
request:

DUPLICATE ORDERS: please specify the date and time of purchase
EBAY MESSAGING REQUESTS: please provide the ff:
user id
ebay item ID
Complete message for the customer

***DEFECT TRACKING***

----------------------------------------------------------Previous Score-----------------------------------------------------------

------------------------------------------------------------Current Score-------------------------------------------------------------

NOTE: Every week, person accountable should send the Screenshot of defect rate to Coach Nina

***ESCALATION FORM***

https://docs.google.com/forms/d/e/1FAIpQLSezMDqr9EkH2pyd7F3ZphkBuILcZgUrZXF-nvXURm5RzG7naw/viewform