Awaiting collection

We have reviewed your order and it seems that the status is "Awaiting Collection at XXXXXXX". The tracking status ‘awaiting collection’ means that delivery could not be completed. As reference, your tracking number is xxxxxxxxxxxxx.

You should have received a notification card in your mailbox or under your door to let you know that your item is awaiting collection at a local post office. The card will tell you which outlet you can collect your item from and when it will be ready for collection.

Please ensure you take suitable ID with you when collecting your item. Also, you can call Australia Post at 13 11 18 for updates about your parcel.

Should you need further assistance regarding this matter, please don't hesitate to reply to this email.