Main Page

Updates

• TEAM DAILY UPDATES

• QUALITY UPDATES

Purchasing Restructure

Please Note that these are Team Leaders

• SPORTS / OUTDOOR - SUGAR/JENNY YE
• PET / TOOLS - SALLY
• FURNITURE - TRACY
• APPLIANCE / TOYS - KAREN
• KITCHEN / MUSIC/ BEDDING - LINDA

Products

• Items information

Upselling

• SALES - CONSUMABLE TABLE
• Call flow

Delivery

• Postcode list (no delivery)

Department

• Crazysales
• eBay oz-auction
• Trade Me
• Best deals
• Best Saver
• Global Outlet
• Best mart
• eBay UK
• System Events AU

Templates for Returns/Replacement

• Australia/Parcelpoint

• TIG procedure

• Under 30 days change of mind refund - "eBay"

• Under 30 days change of mind refund via Crazy Points "Crazysales"

• UK Return 1 "MostWanted"

• UK Return 2 "Bestmart"

• UK Return 3 "Bestsaver"

• NZ RETURN "BESTSAVER"

Resend order/ Request parts RMA

• How to RMA resend order
• How to RMA request parts
• HOW TO RECORD WRONG ITEM SENT IN RMAgent

Paypal/ Warranty Cases

• Paypal (PP) Dispute/Claim
  • Paypal email issue
• Warranty Claims
• Point of Contact

Process

• Refunds

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