Ask for more details / proof AU
WARNING!!!
For SAFETY HAZARD issues please escalate the issue first to your TL or OM.
- Ask for photos
We apologize for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward some information to our technical department for checking and confirmation. It would be much appreciated if you could provide some photos that would show more details regarding your concern with your item.
Once we receive this information, we will be able to correctly assess the problem and make appropriate arrangements to rectify your concern without delay.
Thank you so much for your help and cooperation. We look forward to hearing from you soon.
- Ask for video
We apologize for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward some information to our technical department for checking and confirmation. It would be much appreciated if you could provide a short video (10-30 seconds) demonstrating your concern with your item.
Once we receive this information, we will be able to correctly assess the problem and make appropriate arrangements to rectify your concern without delay.
Thank you so much for your help and cooperation. We look forward to hearing from you soon.
- If customer is Unable to send video via email, ask for video via Limewire
We apologize for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward a short video to our technical department for checking and confirmation.
Kindly make a 10-30 seconds video demonstrating the issue and upload it to this website https://limewire.com/ and provide us the link after uploading so that we can see the video on our end.
To upload the video, simply grab your smartphone and follow the steps below:
- Go to https://limewire.com/
- Click the plus sign to upload a file/s
- You can then find the video you want to upload from your device
- Please ensure you allow time for the video to upload fully
- Once done, click 'Share' and simply copy your download link to share your file/s
- Send us the link
Once we receive this information, we will be able to correctly assess the problem and make appropriate arrangements to rectify your concern without delay.
Thank you so much for your help and cooperation. We look forward to hearing from you soon.
- If customer is Unable to send photos via email, ask for photos via imgbb.com
We apologize for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward photos to our technical department for checking and confirmation. Kindly upload the photos to this website imgbb.com and provide us the link after uploading so that we can see the photos on our end. To upload the photos, simply grab your smartphone and follow the steps below:
- Go to https://imgbb.com/
- Click ‘Upload’
- You can then find the photo you want to upload
Whilst uploading, a link will appear on the screen with the link of the photo at the end, for example, https://ibb.co/1c2b3a1. Ensure you allow time for the photo to upload fully.
Kindly reply to this email with the photo link and we will check the issue as soon as possible. Thank you for your help and cooperation.
- Asking video for any electrical device/appliance without indication of any safety hazard:
We apologize for the inconvenience that this may have caused. In order for us to work out a solution for you, we need to forward some information to our technical department for checking and confirmation. It would be much appreciated if you could provide a short video that would show more details regarding your concern with your item. Kindly make a 10-30 seconds video demonstrating the issue and upload it to this website https://limewire.com/ and provide us the link after uploading so that we can see the video on our end.
To upload the video, simply grab your smartphone and follow the steps below:
- Go to https://limewire.com/
- Click the plus sign to upload a file/s
- You can then find the video you want to upload from your device
- Please ensure you allow time for the video to upload fully
- Once done, click 'Share' and simply copy your download link to share your file/s
- Send us the link
IMPORTANT REMINDERS:
- Please unplug the item immediately after taking a short video and keep it in a safe place.
- Please refrain from using the item while waiting for our instructions or resolution to avoid further issues.
Thank you so much for your help and cooperation. We look forward to hearing from you soon.
Rebuttal if customer does not provide proof
- We understand and apologize for the inconvenience this may have caused you. Please understand that the photo/video we are requesting is a requirement by our supplier for issue recognition and warranty claims. We do not mean to make it more difficult on your end, however, if there is no proof of the issue presented, we are unable to claim a warranty for a refund or replacement. Your understanding and cooperation are appreciated at this point. Rest assured that we will exhaust all possible resources to resolve the case to your satisfaction. Thank you for your help.
