Awaiting collection

Your order was sent out on xxxdatexxx via Australia Post with tracking number xxxx.

We have reviewed your order and it seems that the status is "Awaiting Collection at XXXXXXX". The tracking status ‘awaiting collection’ means that delivery could not be completed. As an option, you can personally pick up your item from xxxfacilityxxx. Please ensure you take suitable ID with you when collecting your item. Also, you can call Australia Post at 13 11 18 for updates about your parcel.

Please accept our apologies for the inconvenience. If you need further assistance, please contact us back so we can work with you in tracking your item. Thank you.