EBay oz-auction

• How to exempt buyer
• How to find the order at the eBay back end
• How to reply "This member has a question for you" email

Refund order

• How to process refund at the back end
• How to process refund via eBay
• How to process refund (Bpay no order)

Cancel order

• How to cancel order at eBay back end
• How to cancel order once paid
• How to cancel order once there is unpaid case open

Postage

• How to reply postage inquiry
• How to identify and fix postage errors

Tracking

• How to check the Australia Post/TIG tracking
• How to check buyer id to resolution center

Invoice

• How to send invoice
• How to get invoice once payment confirm

Resend/ Request RMA

• How to RMA resend order

Payment no order

• How to mark paid once buyer received strike for unpaid order (create order)
• EBay tickets auto-resolve only
• Oz-auction sites

Paypal

• Paypal (PP) Dispute/Claim
  • Paypal email issue
• eBay cases and request
• Warranty Claims
• Point of Contact