VOICE UPDATES
Contents
LINKS
OTHER UPDATES
- TEAM DAILY UPDATES
- CASES UPDATES
- TIER 1 UPDATES - eBay/CS/VFang Email/Chat
- SYSTEM EVENTS (AU) TEAM UPDATES
- LOSS CASE TEAM UPDATES (AU)
TRACKERS
SALES
QA SCORES
Updated: April 19, 2021
POSITIVE FEEDBACK
Updated: April 26, 2021
Check the raw data here: https://docs.google.com/spreadsheets/d/1Ab_Jn6zRZqT-K7gWqaU80eZD2nuPi07oJk-77K11Cz4/edit#gid=121522773
LOSS REFUND
AU agents are now required to call 30 order ID's and send an update to Gered Lainez DAILY for verification. EFFECTIVE MARCH 5, 2021.
AGENT RECOGNITION
KEY CUSTOMER SERVICE SKILLS
1. Patience – Do not interrupt the customer
2. Active Listening – attentiveness
3. Build Rapport – engage with your customers
4. Positive Scripting – respond with positive statements/words
5. Resourceful – use all tools to review and check account
6. Empathy - understand and share the feelings with the customer
7. Extra Mile – provide info needed without customer’s request
AU ASSIGNED TASK
SALES STRATEGIES
