Difference between revisions of "VOICE UPDATES"
From crazysales
| Line 47: | Line 47: | ||
'''OPENING''' | '''OPENING''' | ||
| − | Always greet the customer with a warm welcome and with a smile.<br> | + | 1. Always greet the customer with a warm welcome and with a smile.<br> |
| − | Positive tone of voice that shows or project our willingness to help. <br> | + | 2. Positive tone of voice that shows or project our willingness to help. <br> |
| − | 1st 10 seconds is the first impression to the customer.<br> | + | 3 1st 10 seconds is the first impression to the customer.<br> |
Adhere to the greeting script. (Sample spiels below) | Adhere to the greeting script. (Sample spiels below) | ||
Revision as of 11:53, 12 May 2022
Contents
LINKS
OTHER UPDATES
- TEAM DAILY UPDATES
- CASES UPDATES
- TIER 1 AU UPDATES
- SYSTEM EVENTS (AU) TEAM UPDATES
- LOSS CASE TEAM UPDATES (AU)
SALES
KEY CUSTOMER SERVICE SKILLS
1. Patience – Do not interrupt the customer
2. Active Listening – attentiveness
3. Build Rapport – engage with your customers
4. Positive Scripting – respond with positive statements/words
5. Resourceful – use all tools to review and check account
6. Empathy - understand and share the feelings with the customer
7. Extra Mile – provide info needed without customer’s request
AU ASSIGNED TASK
SALES STRATEGIES
CALL FLOW
OPENING
1. Always greet the customer with a warm welcome and with a smile.
2. Positive tone of voice that shows or project our willingness to help.
3 1st 10 seconds is the first impression to the customer.
Adhere to the greeting script. (Sample spiels below)
