Difference between revisions of "CASES UPDATES"

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ebay item ID<br>
 
ebay item ID<br>
 
Complete message for the customer<br><br>
 
Complete message for the customer<br><br>
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 +
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'''<span style="color:#FF00FF">***SUPPLIER NOTES***'''
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[[File:20210630140059.png]]
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'''<span style="color:#FF00FF">***DEFECT TRACKING***'''
 
'''<span style="color:#FF00FF">***DEFECT TRACKING***'''

Revision as of 16:05, 30 June 2021

Covid.png 123warning.png


NEW! ♥♥♥ DAILY LINKS♥♥♥

Requestoff.png Login.png Faultytracker.png Fbrequest.png

OTHER UPDATES


***CASES TEAM SCHEDULE***


Cases schedule 01.png

AGENT RECOGNITION

Aprildefectpaulo.png Aprilcsatzaldy.png


***STORE ACCOUNTABILITY***


Ebaycases - handlers 1.png


***REQUEST POC***


Request.png


NOTE: Please make sure to provide the following: (Refer on "OZ-Auction eBay Requests GC)
ebay user id:
ebay item number:
request:

DUPLICATE ORDERS: please specify the date and time of purchase
EBAY MESSAGING REQUESTS: please provide the ff:
user id
ebay item ID
Complete message for the customer


***SUPPLIER NOTES***

20210630140059.png


***DEFECT TRACKING***


----------------------------------------------------------Previous Score-----------------------------------------------------------

Defectscore6.png

------------------------------------------------------------Current Score-------------------------------------------------------------

Defectscore7.png

Scores061721-1.png


NOTE: Every week, person accountable should send the Screenshot of defect rate to Coach Nina

***ESCALATION FORM***

https://docs.google.com/forms/d/e/1FAIpQLSezMDqr9EkH2pyd7F3ZphkBuILcZgUrZXF-nvXURm5RzG7naw/viewform