Difference between revisions of "NZ Templates"

Revision as of 19:44, 28 April 2020 (edit) Admin (Talk | contribs) ← Older edit		Revision as of 00:41, 6 May 2020 (edit) (undo) 18.178.36.188 (Talk) (→‎Additional Templates) Newer edit →
Line 78:		Line 78:
	*[[Customer asking to change the address (NZ)]]		*[[Customer asking to change the address (NZ)]]
		+
		+	*[[Change items / Cancel order after payment confirmed NZ]]
	*[[If an item is still not traceable and still has stocks)]]		*[[If an item is still not traceable and still has stocks)]]

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Revision as of 00:41, 6 May 2020

Pre-sale

• NZ No info

• NZ No combined shipping

• NZ No pickup

• NZ No Testing

• NZ Brand Name

• NZ View item before purchase

• NZ No order record

• NZ No spare part

• NZ Bulk buy

• NZ Purchase just one from a set

• NZ Color

• NZ No phone service

• NZ Payment

• NZ Cancel order

• NZ Wanted to purchase per piece

• NZ If wanted to confirm if where it has been manufactured

Order Status

• NZ Pending

• NZ Processing

• NZ Cancelled Order / Duplicate Order - Bestdeals Issue

Delivery info

• StraitNz

• Transfervans

• Post Haste

• Toll NZ

• UBI NZ

• China Brand NZ

• Loss NZ

• Delivery with ATL NZ

• Delivery within eta StraitNZ

• Requesting to prioritize delivery (Posthaste NZ)

Additional Templates

• Address Updated (NZ)

• Address Can no longer be Changed Posthaste (NZ)

• Asked to provide bank details (NZ)

• 50% Refund (NZ)

• Compensation Template (NZ)

• Cant proceed with delivery Posthaste (NZ)

• Customer asking to change the address (NZ)

• Change items / Cancel order after payment confirmed NZ

• If an item is still not traceable and still has stocks)

• If parts is not available (item oos)

• If an item still not been picked up by Posthaste (NZ)

• If a customer advised they cannot use the email address to create a Bestdeals acct (NZ)

• If the customer sends card details via Chat/Email (NZ)

• If item has no tracking details (UBI) (NZ)

• Size/Color Request (Pending Order)

• Size/Color Request (Paid Order)

• 30 Day Money Back

• Replacement item / parts processed

• Payment via bank

• Request for Proof

• Wrong item

• Missing parts

• Not Affecting Main Function

• Lost NZ

• Order processing

• Order pending

• Offer Replacement or Refund no need to send back item

• Payment instructions for Trade Me Orders

• Payment still pending Trade Me

• Payment still pending Bestdeals

• Return for Refund (NZ)

• Return for Replacement (NZ)

• Request for Pickup (NZ)

• Order status Transfervans

• Out of Stock (NZ)

• Out of Warranty (NZ)

• Refund Requested (NZ)

• Replacement Requested (NZ)

• Pickup Item from Warehouse

• Specify parts needed (NZ)

• Unsubscribe (NZ)

• Package damage (NZ)